Booking AirBnB through Qantas website

[KristianG]

Hi AFF,
Has anyone tried booking an AirBnB through the Qantas website for the points? If yes, how long before the points were credited?

Cheers

 

[jpp42]

Interesting, I didn't know this was an option, as Airbnb bookings through Qantas Hotels are not eligible, but it seems there's a way to do it directly?

I recently booked a $4k Airbnb (big holiday house for 10 mates) and used the wrong credit card by mistake, non-points-earning, and now to realise I missed out on this too... urg.

 

[KristianG]

Interesting, I didn't know this was an option, as Airbnb bookings through Qantas Hotels are not eligible, but it seems there's a way to do it directly?

I recently booked a $4k Airbnb (big holiday house for 10 mates) and used the wrong credit card by mistake, non-points-earning, and now to realise I missed out on this too... urg.

There is a section on the Qantas that redirects you to AirBnB and then you're supposed to book within that session without closing the browser. Not sure if it will work though, been waiting on those 3.4k points for two weeks. I know the feeling though, I booked family flights to the US for 6.4k a few days before getting the Amex Qantas for fear of the price going up.

 

[yaziyo]

I've generally received the points pretty soon after the stay was completed.

 

[RealtimeY]

Checked out on 28 June and received the points 1 July

 

[KristianG]

I've generally received the points pretty soon after the stay was completed.

Oh I did not realise the stay needed to be over first. My stay is not over yet, so that's probably why. Thanks for the feedback.

Post automatically merged: Sep 18, 2023

Checked out on 28 June and received the points 1 July

That's pretty quick. I realised my stay needs to be over first. Thanks for the reply.

 

[CorporateFlyerMEL]

yes very quick, usually a day or 2 after the stay

 

[luckypierre]

I've generally received the points pretty soon after the stay was completed.

Similar experience here.
Had issues in the past using the same browser for initial Qantas login then redirected to Airbnb from QF website, I’m guessing as I was still effectively logged in to Airbnb previously, I never received the QFF points. Solved this issue by searching AIRBNB on one browser (Firefox) for desired stay. Then logged into QF site via another browser (chrome) to book desired stay via QF/ Airbnb linked site.
No problems receiving QFF points booking accommodation that way.

 

[Townsend]

I have found that Airbnb points post much quicker than hotel points.

 

[SYD]

I have found that Airbnb points post much quicker than hotel points.

Yep. QF Hotels take ~6 wks and AirBnB booked via QF take 2 to 3 days.
Edit: the 6 odd wks is probably a function of Expedia (their own rewards take similar time after checkout).

But both are very good points earners (especially if going for Points Club - no cap on points from stays!).

 

[Phoenix-1]

Can you use giftcard payments and still earn points?

 

[RealtimeY]

Yes

 

[luckypierre]

Similar experience here.
Had issues in the past using the same browser for initial Qantas login then redirected to Airbnb from QF website, I’m guessing as I was still effectively logged in to Airbnb previously, I never received the QFF points. Solved this issue by searching AIRBNB on one browser (Firefox) for desired stay. Then logged into QF site via another browser (chrome) to book desired stay via QF/ Airbnb linked site.
No problems receiving QFF points booking accommodation that way.

Recent Auto posting of QFF points for AIRBNB stays failed. Followed up with a claim for missing points and included AIRBNB receipt PDFs, and received the following response :

Greetings from Qantas Hotels.

We appreciate the receipt of your Airbnb booking that you have provided us, and we sincerely apologise for the inconvenience that this may have brought you.

Please be advised that due to a system upgrade, some of the Airbnb bookings do not show up in our system and in the Qantas Frequent Flyer app or the QFF number being not linked to the booking but rest assured that we are currently working on it to provide better services to our guests.

As a gesture of goodwill, we have manually awarded the points to your QFF account. These points will be visible within 24 hours. Your Airbnb information is provided below:

A satisfactory response from QF in the end

 

[jpp42]

I really

A satisfactory response from QF in the end

I do find it annoying however, when Qantas gives you what you're entitled to but claims it's just a "gesture of goodwill." No, finally adhering to your advertised service, after continued follow-up is not a measure of goodwill at all.

 

[luckypierre]

I really

I do find it annoying however, when Qantas gives you what you're entitled to but claims it's just a "gesture of goodwill." No, finally adhering to your advertised service, after continued follow-up is not a measure of goodwill at all.

Fair point, unfortunately this is the current reality.

 

[KristianG]

Recent Auto posting of QFF points for AIRBNB stays failed. Followed up with a claim for missing points and included AIRBNB receipt PDFs, and received the following response :

Greetings from Qantas Hotels.

We appreciate the receipt of your Airbnb booking that you have provided us, and we sincerely apologise for the inconvenience that this may have brought you.

Please be advised that due to a system upgrade, some of the Airbnb bookings do not show up in our system and in the Qantas Frequent Flyer app or the QFF number being not linked to the booking but rest assured that we are currently working on it to provide better services to our guests.

As a gesture of goodwill, we have manually awarded the points to your QFF account. These points will be visible within 24 hours. Your Airbnb information is provided below:

A satisfactory response from QF in the end

Hey @luckypierre, thanks for the update. I followed your lead and opened a claim as well. They reach out soon after to confirm I had booked through the Qantas website and the points were credited a few days after that.

 

[Flyingwombat]

I've had issues now with 3 recent Airbnb bookings. It always used to track after 2 days but doesn't seem to work at present. I lodged claims for 2 and was initially fobbed off. Eventually I got the "goodwill" crediting after pushing it and playing the loyal Gold card.... Now I've got a AUD1800 one to chase after our checkout a week ago in UK...

I wish they had a way of marking the booking as you make it, as a Qantas one (like cash back companies do with booking.com for example). From now on, I will screenshot logging in to make the booking.

 

[SYD]

I've had issues now with 3 recent Airbnb bookings. It always used to track after 2 days but doesn't seem to work at present. I lodged claims for 2 and was initially fobbed off. Eventually I got the "goodwill" crediting after pushing it and playing the loyal Gold card.... Now I've got a AUD1800 one to chase after our checkout a week ago in UK...

I wish they had a way of marking the booking as you make it, as a Qantas one (like cash back companies do with booking.com for example). From now on, I will screenshot logging in to make the booking.

Could be an issue at either end QF or AirBnB and tracking cookies…. But they’ve historically been pretty good.

 

[luckypierre]

How long is a lifetime?

I wish they had a way of marking the booking as you make it, as a Qantas one (like cash back companies do with booking.com for example)

That would make sense, but I guess it’s not in their interest to do that. Yes I’ve considered taking screenshots as well, but what a pain in the proverbial.

 

[Flyingwombat]

I've had issues now with 3 recent Airbnb bookings. It always used to track after 2 days but doesn't seem to work at present. I lodged claims for 2 and was initially fobbed off. Eventually I got the "goodwill" crediting after pushing it and playing the loyal Gold card.... Now I've got a AUD1800 one to chase after our checkout a week ago in UK...

I wish they had a way of marking the booking as you make it, as a Qantas one (like cash back companies do with booking.com for example). From now on, I will screenshot logging in to make the booking.

Finally got my points on this AirBnB booking mentioned above - they acknowledged the technical issue. I love that this is a "courtesy"! Nope - just giving me the points that I earned.

Greetings from Qantas Hotels.

We appreciate the receipt of your Airbnb booking that you have provided us. We have attempted to look up your Airbnb bookings here in our system with the details you have provided to us, however, we were unable to locate your reservation.

Please be advised that our team is currently looking at the possibility of making this option available. The system should register the QFF number and link it to the booking as per the standard procedure of logging in before making the reservation; nonetheless, we are aware of the error that is occurring and our technical team is making every effort to identify the issue.

However, as a one time courtesy, we have manually added the 1,804 Qantas points to your QFF account for your Airbnb booking HMYxx_XX. Please note that these points will be visible on your account within 24 hours.

We appreciate your time and patience. Please reach out if you have any further questions.