Renato1
Established Member
- Joined
- May 1, 2015
- Posts
- 1,730
I'm off to the USA and have booked three hotels through Booking.com. I download two Travel Guides for the cities of two hotels using their App, but found that the one for New York wasn't available to me - presumably because I am staying in Long Island, a several subway stops from the centre of Manhattan.
So I sent a message to Booking.com asking that they make the Travel Guide available to me and to people booking hotels in Queens, Long Island and other areas, who have obviously booked those places to go into Manhattan. This seemed pretty unambiguous to me.
Their response was to send a message to the hotel as follows,
"Request:
“Would it be possible for you to send the guest a travel guide of New York please?” "
I wrote back twice saying they had misunderstood what I had written, and rephrasing it several times.
Eventually I got the following response back,
"We sincerely apologize for any inconvenience this may cause. So far , our APP only can offer travel guide within Manhattan, NEW YORK. but the hotel you booked is out of Manhattan. "
Which was what I knew from the start. So I wrote back again with the fact that I am going to New York and there is no reason to limit the Guide to people going solely to Manhattan. And I haven't heard anything back from them yet.
When I went to Munich last year, I actually stayed in Trudering, and when I went to Dubrovnik, I actually stayed in Lapad. The Travel Guides for the major cities were always available.
You know the feeling when you ring someone at a foreign Call Centre who don't really understand what you are saying? That's my feeling here.
Regards,
Renato
So I sent a message to Booking.com asking that they make the Travel Guide available to me and to people booking hotels in Queens, Long Island and other areas, who have obviously booked those places to go into Manhattan. This seemed pretty unambiguous to me.
Their response was to send a message to the hotel as follows,
"Request:
“Would it be possible for you to send the guest a travel guide of New York please?” "
I wrote back twice saying they had misunderstood what I had written, and rephrasing it several times.
Eventually I got the following response back,
"We sincerely apologize for any inconvenience this may cause. So far , our APP only can offer travel guide within Manhattan, NEW YORK. but the hotel you booked is out of Manhattan. "
Which was what I knew from the start. So I wrote back again with the fact that I am going to New York and there is no reason to limit the Guide to people going solely to Manhattan. And I haven't heard anything back from them yet.
When I went to Munich last year, I actually stayed in Trudering, and when I went to Dubrovnik, I actually stayed in Lapad. The Travel Guides for the major cities were always available.
You know the feeling when you ring someone at a foreign Call Centre who don't really understand what you are saying? That's my feeling here.
Regards,
Renato
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