Booking via m.qantas.com

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ChrisCunard

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Joined
Mar 22, 2011
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577
Apologies if this is covered somewhere else.

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I've just booked a flight Zurich - London via m.ba.com and the whole experience was simple and easy. From selecting a flight to choosing a seat to then being offered an upgrade for £100 (which I took) it was all booked and sorted in about 8 mins.

During the Qantas grounding, I managed to book us flights home on Virgin using their mobile site. It was less smooth than BA (though I suspect due to high traffic) but still easier than trying to use the main site on a small screen.

So why does Qantas make you utilize the full site on a tiny iPhone screen to book? Both the QF mobile site and app are lacking the basic functionality of booking a flight.

Anyone else find this annoying and is there a known reason?


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