Have just had a return trip with wife to Cairns from Brisbane. As we were only away for three nights decided to book only one fare with luggage and the other with out luggage. Went on line with VA and could not do this. Was either both with luggage or both without.
Phoned the call centre to see if there was anything I was doing wrong. The response was if I wanted a mixed booking with luggage choices then would need to do two seperate bookings.
I then checked Jetstar site and you can do mixed luggage options on line. As their flight was around the same time and about $25 each cheaper decided to go with Jetstar for the trip up.
As the timing of the flight back with VA suited us best did two seperate bookings with VA and was able to get seats next to each other 17B and 17C.
When we arrived at the Cairns airport yesterday had trouble with the self serve kiosk and as no one in line went to check in. The boarding passes we were given were row 26. When I replied that I had booked row 17 the response from the ground agent was that I had booked seats across the aisle from each other and row 26 was the closest that we could be seated together.
Flight was only about 1/2 full and most of the passengers were seated in front of exit rows. The plane was the new version of the 737-800 with business. As we boarded just before the flight closed were able to see no passengers in row 17 either side. In fact very few passengers between rows 17 and 26 and only 3 passengers behind us in row 26.
Upon my return I checked seat guru which confirmed seats 17B and 17C were next to each other so do not know what the ground agent was on about.
Phoned the call centre to see if there was anything I was doing wrong. The response was if I wanted a mixed booking with luggage choices then would need to do two seperate bookings.
I then checked Jetstar site and you can do mixed luggage options on line. As their flight was around the same time and about $25 each cheaper decided to go with Jetstar for the trip up.
As the timing of the flight back with VA suited us best did two seperate bookings with VA and was able to get seats next to each other 17B and 17C.
When we arrived at the Cairns airport yesterday had trouble with the self serve kiosk and as no one in line went to check in. The boarding passes we were given were row 26. When I replied that I had booked row 17 the response from the ground agent was that I had booked seats across the aisle from each other and row 26 was the closest that we could be seated together.
Flight was only about 1/2 full and most of the passengers were seated in front of exit rows. The plane was the new version of the 737-800 with business. As we boarded just before the flight closed were able to see no passengers in row 17 either side. In fact very few passengers between rows 17 and 26 and only 3 passengers behind us in row 26.
Upon my return I checked seat guru which confirmed seats 17B and 17C were next to each other so do not know what the ground agent was on about.
