Calling QF to link bookings

[PaulC83]

Hi,

I called QF to get two bookings (seperate passengers on the same flight) linked. All was good and they said it was done.

However if I log in (a day after) to either of the bookings, they still are seperate. Is this normal? I mainly wanted to get them linked to select seating next to each other.

How long should it be after, and what should I be seeing if it is linked properly? Should I be calling back?.

regards,

Paul C

 

[Sprucegoose]

They are still separate bookings, hover linked in a system you can't see.

If you want to seat togather remind them at checking

An insider will no doubt add weight here

 

[TheInsider]

They are still separate bookings, hover linked in a system you can't see.

If you want to seat togather remind them at checking

An insider will no doubt add weight here

Check-in staff will be able to 'link' them up for you if not 'linked' at all. Otherwise generally when doing it via the call centre, they just put a note in the booking or they add a "GK" segment to the booking (like information only).

 

[PaulC83]

Check-in staff will be able to 'link' them up for you if not 'linked' at all. Otherwise generally when doing it via the call centre, they just put a note in the booking or they add a "GK" segment to the booking (like information only).

Thanks QFCSA.

 

[serfty]

What has probably been done is that each booking would have had a "TCP"* indicating the other applied.

This still does not help with seat selection as you need to select separatly.

This can cause issues if one passenger has a higher status than the other; see here:

• QF A388's out of action - who is inconvenienced? [Merged Thread] (see post #169-#173)

* Industry term. Stands for "TO COMPLETE PARTY"

 

[docjames]

I've done this a number of times, and they dont "link" but both have a note applied to the reservation. It is really only useful at checkin (manually) or if there is a major snafu they're less likely to move one of you to a new flight and not the other as when they go to move you it tells them you have a travelling companion (ie the "note").

Sadly you still have to checkin seperately online and hope to be able to select adjacent seats. It means be organised online ASAP after T-80hrs, or get to the airport early and use the checkin machines.

 

[PaulC83]

For what it is worth I called back and checked to see if it was "linked", and they said yes but as people have mentioned not actually joined, so had to select seats at checkin (was a qantas link flight so no preselection).

Didn't bother to OLCI, and got to airport, and checkin agent said nothing was linked, and was not happy but ended up (after quite a bit of work) to check our bags through to the next flight. Turned out I had got Opuped MEL->ADL (but my dad hadn't), but it was a 734 anyway so not much was gained.....

 

[N860CR]

My run of luck with "linking" bookings on QF has been mixed.

Although I haven't done it for different pax on the same flights, I've joined a few ROK-BNE with BNE-SYD. Each time it seems to work out differently. Sometimes there is no evidence of them being linked and sometimes the other flights appear in the same PNR.

I have found, however, that everytime I do it I can't checkin online (even though I've been told I should be able to), can't use the quick-check machines and if I check in at the counter, unless I specifically tell the agent I'm connecting (and they manually seach for the connecting flight), it doesn't show. I've had a few agents clearly daydreaming and not listening when I tell them and end up with a bag tagged to BNE and one boarding pass.

Maybe they have a better run of luck when it comes to different pax?

 

[serfty]

One thing I have done to double check for the TCP'ing is to call; quote one PNR and ask for the PNR of the "linked" booking.

 

[Mal]

I linked my domestic booking with another booking (2 people). We were on the same flights. Someone else linked their booking with the other booking (the 2 people one), and they were only on the return flight.

I pre-allocated my seats.

Checked in via Quickcheck. All tickets printed at once. Seats were all together for both journeys.

Changing my seating online ~24 hours before the return flight had some real oddities. Basically the other 3 pax were "shadows" of my booking and moved with me. Seemed very strange as they weren't indicated as my travelling companions, but rather just taken seats, and as I moved the cabin seating allocation was being shuffled around.

 

[Lendav Orav]

I've been able to do OLCI with TCP'd bookings no problem. All pax appear for checkin when you go into either of the bookings.

 

[equus]

Changing my seating online ~24 hours before the return flight had some real oddities. Basically the other 3 pax were "shadows" of my booking and moved with me. Seemed very strange as they weren't indicated as my travelling companions, but rather just taken seats, and as I moved the cabin seating allocation was being shuffled around.

I have seen similar behaviour. The "linked" booking (especially for a no-status px), follows the seat allocation around as a shadow - but you can't see it - it shows as an available seat to you (as you can move yourself into it).

The lack of OLCI may depend on which booking you try. I have had both successful and unsuccessful attempts, but now believe it depends which way the link is done. I suspect you can OLCI from the PNR that has had others linked to it, but not from the one that got linked. If you get a failure via OLCI, try the other booking reference.