Cancellation Compensation

[Speckymagee]

Sorry if this has been covered in detail before but I am confused after reading numerous cancellation threads.
A few weeks back Qantas cancelled our flight from Melbourne to SIngapore with 2 hours before departure. We were at the airport.
We had a Qantas ticket from Melbourne/Singapore/Ko Samui (last leg Bangkok Airways).
They put us on a Jetstar flight 2 hours later (Cant get our 64000 points back for upgrade to Premium Economy either) and this flight arrived way too late in Singapore (new terminal needed anyway) to catch the connecting flight.
After a few hours at Changi trying to re-book and finding accomodatiom we found finally accomodation in Singapore well after 10.00pm
It cost $800 all up in out of pocket. Qantas has offered us $300 ($200 accomodation and 2X$50 out of pocket).
There is no way you can get a bed in Singapore for that money.
So I really need to know what you experienced guys would do - accept the crumbs or go nuts and send this to the ACCC, Consumer Affais, Choice magazine etc?
Every reply to my emails has been an AI generated load of rubbish. How do they get away with his? They call it their "policy"
You couldn do it in any other line of business!
Thanks

 

[AIRwin]

Any travel insurance?

 

[Speckymagee]

Any travel insurance?

Allianz. But the T&C say that if the cancellation is caused by the Airline then they dont cover

 

[UP4014]

A flight two hours after the cancelled flight isn't that bad for international, as AIRwin raises, travel insurance is likely the only way to recover some costs.

Lesson learned, it's important to book through on a single booking when connecting, preferably on the same airline which I take it didn't occur in this case.

 

[MEL_Traveller]

Was this all on one ticket? If yes, they should have provided a hotel voucher for you in singapore.

If not you could go after delay compensation under the Montreal Convention, but it depends why the flight was cancelled, and what the airline did to recover. But it could be a tricky legal matter to get resolved, in terms of finding a court to hear it. From the other thread on NCAT it seems airlines argue, successfully, that tribunals don’t have authority to hear cases involving international law.

The 64k for premium economy upgrade should be refunded, unless you flew jetstar business?

 

[LondonAussie]

I was pleased to see in the Senate Committee report the recommendation for Australian consumer protection reform, to require airlines provide compensation to consumers whose flights are significantly delayed or cancelled, similar to the schemes that exist in Europe and North America