Cancelling an award flight

[sanne]

I haven’t seen this before so not sure if it’s new or a glitch in the latest web update.

I logged in to my bookings to cancel 2 x J award flights JNB to SYD both on the same PRN. When I click on cancel it says to ring Qantas. I have not had to do this in the past.

Qantas has a wait time of over an hour due to flight delays today so hung up and will try later.

Is this now the norm to cancel award flights?

 

[jetpack]

It's likely to be because it is not ex Australia. The JNB office will have to process the cancellation so hopefully they are not as slow as the MNL office.

 

[sanne]

It's just that I have cancelled this exact same ticket previously without having to call qantas.

If I instead change the flight instead of cancel would the points and taxes be used for new award booking?

 

[fitzy]

off-topic but what is a reasonable expectation for how long it will take a non-AU office to process the cancellation? I cancelled an ex-ZRH award last week and want to use those points towards a J award before it disappears...

 

[MEL_Traveller]

off-topic but what is a reasonable expectation for how long it will take a non-AU office to process the cancellation? I cancelled an ex-ZRH award last week and want to use those points towards a J award before it disappears...

You might need to call them and get them to chase the Euro office up.