Cancelling Classic Award Flight / 5,000 per flight or booking?

[ricee007]

Howdy,

I booked a return Adl-Mel classic economy flight for 22,000 points about 8 weeks ago, for January.

I now realise this is a stupid idea, and would prefer to save it up for a RTW trip / international flight / international upgrade.

I have around 15k points, so, if I refunded I'd have between 35,000 and 40,000 points, which is well on the way to an international flight.

So, I'm considering cancelling the classic award.

Current cost 22,000 points. Value at approx 1.5c = $330 cost.

OR:
Option 2:
Take 5,000 point cost to cancel
Re-book at $89 each way
Get 2,000 points
+20 SC

Cost
3,000 points at 1.5c = $45
+$89 + $89 =$223 (but, with 20 SC - which, whilst not much, is better than a poke in the eye with a sharp stick). Thus, a saving of $107.

Further,
If 1point = 1c
Option 1 = $220.
Option 2 = $89+$89+$30 = $208..... so, still works out $12 better (worst case!).

HOWEVER, my question is as follows:
My Classic Award is a return Adl-Mel flight... when I cancel, will I be slugged 5,000 points for each flight, or 5,000 for the whole booking?

(Also, if anyone spots any errors in my maths, feel free to let me know )

Cheers

 

[opusman]

I believe it is 5000 points per passenger (per booking, not per flight).

 

[serfty]

I believe it is 5000 points per passenger (per booking, not per flight).

Yep per PAX per booking.

Did you pay the Taxes/levies/charges with points? MEL-ADL round trip starts from 16000 +++.

 

[ricee007]

Yep per PAX per booking.

Did you pay the Taxes/levies/charges with points? MEL-ADL round trip starts from 16000 +++.

1. thanks both.

2. yes, so, 16k+ 6k fees

EDIT:-> Sigh, fail plan is fail.

Return flight is $169 (there is only one on that day that is $89) instead of $89 (I need THAT specific flight, due to traveling with a companion).

At 1.5c, that is only a saving of $27, and at 1c that is a loss of $83.

Not worth changing it.

Thanks anyway

 

[ricee007]

//confused

Alrite, now, time to baby me...

Qan have dropped the return flight to $89.... so, it's back to the 'worth it' store....

BUT, when I go to cancel, it says '
[h=1]Total Price[/h] Total: $53.18 (AUD)'

What does that mean? I just want to cancel my Award flight... why would it cost $53.18? Is that the 'refund' value of the voucher I'll get? I just thought I'd get back 22,000 points I booked with less 5,000 charge for canceling...

Will it cost me $53.18, instead of 5,000 points?

//confused.

When I go to 'change' instead of cancel (I need to cancel, as I want to go from Award booking to cash fare) the change fee is only 3,500... I expected it to be 5,000.

 

[serfty]

STOP - do not pass go, do not collect [-]$200[/-] $53.18.

That online behaviour is representative of cancelling an ASA award, not a Classic award.

RU sure 'tis a classic?

 

[ricee007]

STOP - do not pass go, do not collect [-]$200[/-] $53.18.

That online behaviour is representative of cancelling an ASA award, not a Classic award.

RU sure 'tis a classic?

I was sure... but, I guess not.

Someone else was surprised that it was 22,000 points return...

Hmm.

Alright.

So if it is a YASA... what does that mean? If I cancel it, I'll only get $53.18 back?

 

[serfty]

No. More than likely, you'll get a $53 credit towards another booking. If the rebooking fee is over $53 it could cost you more to use it.

I suggest you bring the booking back up on Qantas.com and check the the fare rules. I have this feeling you may need to stick with the booking. At least you'll get QFF point and SC's if that's the case.

Here's a sample (on an 11000 point one way booking).

Fare Conditions

Flight Out: Red e-Deal

[TD="width: 125"][/TD]
[TD="width: 10"][/TD]
[TD="width: 580"][/TD]
[TD="width: 10"][/TD]

[TD="class: sideText, width: 125"]Travel Class[/TD]

[TD="class: sideText, width: 580"]

• Economy

[/TD]

[TD="class: sideText, width: 125"]Booking Changes[/TD]

[TD="class: sideText, width: 580"]

• For bookings made before 7 July 2011 view applicable fare rules
• Changes can be made online at qantas.com/yourbooking, otherwise call 13 13 13.
  • Exception: For changes to combined Qantas and Jetstar bookings, and to multi-city bookings call 13 13 13.
• Changes before the day of scheduled departure:
• Your original fare may be used as credit towards a new fare of equal or higher value, provided the new fare conditions are met.
• For changes made over the phone, you must pay the service fee applicable as at the date of change.
• At the time of making the change you must pay:
  • the change fee applicable as at the date of the change
  • any fare difference between the fare for your new booking and the original fare.
    • Once your booking is made the current change fee and service fee can be viewed anytime at qantas.com/your booking.
• Your new booking must be for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued. However, you cannot re-book and travel on the same day.
• Changes on the day of scheduled departure:
  • Not permitted. Loss of fare.

[/TD]

[TD="class: sideText, width: 125"]Name Changes[/TD]

[TD="class: sideText, width: 580"]

• Not permitted

[/TD]

[TD="class: sideText, width: 125"]Cancellations (including no show)[/TD]

[TD="class: sideText, width: 580"]

• Before the day of scheduled departure:
  • Re-booking - see 'Booking Changes' above.
    • Ticket value can be used towards payment for a new booking for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued. However, you cannot re-book and travel on the same day.
    • Any credit is the Australian dollar price.
  • No refund.
• On the day of scheduled departure (including no show):
  • Not permitted. Loss of fare.

[/TD]

[TD="class: sideText, width: 125"]Children / Infants[/TD]

[TD="class: sideText, width: 580"]

• Infants (under 2 years) without a seat travel free of charge.
• Infants must be accompanied, with a maximum of one infant per adult travelling.

[/TD]

[TD="class: sideText, width: 125"]Qantas Frequent Flyer[/TD]

[TD="class: sideText, width: 580"]

• Points and Status Credits may be earned on this fare. Classed as Discount Economy when Points or Status Credits are earned.
• Flight Upgrade Awards are eligible on this fare.
• Minimum 1,000 Frequent Flyer points, when points are earned on this fare.

[/TD]

[TD="class: sideText, width: 125"]Other Information[/TD]

[TD="class: sideText, width: 580"]

• For bookings made through Qantas Telephone Sales, Airports and Qantas Travel outlets, a booking feeapplies.

[/TD]

[TD="colspan: 5"][/TD]

 

[ricee007]

Right, so:
I go to 'Manage my bookings'
'
[TABLE="class: full"]
[TR]
Flight Out: From
To Flight Departure
Terminal Fare
Conditions Check-in
Closes Checked
Baggage [/TR]
[TR="class: tr_first"]
[TD][/TD]
[TD][/TD]
[TD][/TD]
[TD][/TD]
[TD][/TD]
[TD][/TD]
[TD="class: aligncenter"] 1[/TD]
[TD] Economy [/TD]
[TD="class: checkin"] 30 minutes
before departure [/TD]
[TD="class: baggage"] Included:
1 piece[/TD]
[/TR]
[/TABLE]
'

I click on 'Economy'

And then a popup window comes up with:

[TABLE="class: fare15, width: 100%"]
[TR]
Qantas & Partner Classic Award [TD="class: description, align: left"]Eligibility[/TD]
[TD="align: left"]A Qantas & Partner Classic Award can include:

• - Qantas flights only
• - Partner airline flights only, or
• - A combination of Qantas and partner airline flights.

The Points required for Qantas or Partner Classic Award are calculated based on a one way Trip or a series of one way Trips. If your itinerary is one way and includes travel on at least two oneworld® Alliance Airlines (other than Qantas) the points required will be based on a return travel itinerary.[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]Booking Changes[/TD]
[TD="align: left"]Prior to Commencement of Travel

• 
  The following changes are permitted up until 24 hours before departure and require your ticket/s to be reissued:
• - change to name (not permitted on oneworld® Alliance airlines or Airline Partners)
• - change to class of travel
• - change to any Segment routing (including departure, stopover or destination cities) or airline
• The following changes require your ticket/s to be revalidated (or new itinerary confirmation in the case of Jetstar Asia (3K) or Valuair (VF)) and are permitted up until the commencement of travel:
• - change to flight number
• - change to date of travel,
• provided that a change to name, class of travel or Segment routing or airline is not required.

After Commencement of Travel

• 
  Once travel has commenced you cannot make any changes to:
• - paper tickets
• - electronic tickets where the change would require your ticket to be reissued.
  
  Otherwise, the following changes are permitted:
• - change of the flight number
• - change to date of travel,
  provided that a change to name, class of travel or Segment routing or airline is not required.
  
  If you make a permitted change to your flight number or date of travel after commencement of travel, your ticket will require ticket revalidation (or new Itinerary confirmation it he case of Jetstar Asia (3K)).

Where permitted, changes to a Qantas & Partner Classic Award will incur a Change Fee in points.

Changes to Qantas & Partner Classic Award bookings can be made online at qantas.com/yourbooking or via Qantas Telephone Sales (call your local Qantas office).

For all changes made over the phone or in person, you must pay a Service Fee (applicable as at the date of the change) in addition to the Change Fee. For members in Australia and New Zealand a cash option for the Service Fee may also be available. No Service Fee is payable for changes made online.
[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]Cancellations[/TD]
[TD="align: left"]Refunds or re-credit will not be allowed once travel has commenced, even if remaining travel is not completed.
Requests to cancel a Qantas & Partner Classic Award ticket (where permitted and not including flights on or operated by Jetstar Asia (3K) or Valuair (VF)) and re-credit points may be submitted prior to the commencement of travel and will incur a Cancellation Refund Fee in points. Only points that would not have expired will be re-credited.[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]Surcharges, Fees and Taxes[/TD]
[TD="align: left"]The method of payment of surcharges, fees and taxes cannot be changed after a booking has been completed.[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]E-mail Receipt Conditions[/TD]
[TD="align: left"]Qantas will send an itinerary receipt to you by electronic mail at the email address you have provided. You will need to contact your local Qantas office for assistance if you do not receive your itinerary receipt prior to your day of departure.[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]E-Ticket Conditions[/TD]
[TD="align: left"]International customers require their itinerary receipt for immigration, customs, airport security checks and duty free purchases.
Australian domestic customers do not require their itinerary receipt at check-in. At check-in, you will need to provide your name, flight details and produce photo identification.
All customers should retain a copy for their records.[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]Jetstar International[/TD]
[TD="align: left"]On International Economy Award flights operated by Jetstar, food, beverages, amenity kits (blanket, neck support, eyeshade and socks) and Video On Demand units are not included. These items may be purchased inflight subject to availability. Alternatively, you may pre-purchase and confirm these items by calling Jetstar Telephone Reservations on 13 15 38 at least 24 hours before your flight, and quote your Qantas booking reference number. Jetstar Business passengers are provided these items as part of the Jetstar Business service.[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]Further Terms and Conditions[/TD]
[TD="align: left"]Your travel arrangements are subject to the Qantas Frequent Flyer Terms and Conditions[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]Promotion Discount[/TD]
[TD="align: left"]If a promotion discount has been applied to your booking, view promotion Terms and Conditions[/TD]
[/TR]
[TR]
[TD="class: description, align: left"]Other Information[/TD]
[TD="align: left"]Flights QF27 and QF28 between Sydney and Santiago are subject to government and regulatory approval.[/TD]
[/TR]
[/TABLE]

 

[serfty]

Going by that you have a classic award. I assume you paid the surcharges using points, getting it from 16K to 22K.

I am not certian about the cancellation of such a booking as I'd never use point for taxes/levies/surcharges, so have no experience. But reading the rules still indicates you'll get the original points less than5K returned.

Have you checked the QFF T&C's? It seems to me that if you wish to do cancel, then cancelling over the phone and taking the 5K points penalty is the way to go.

Frequent Flyer - About the Program - Terms & Conditions

 

[ricee007]

Going by that you have a classic award. I assume you paid the surcharges using points, getting it from 16K to 22K.

I am not sore about the cancellation of such a booking as I'd never use point for taxes/levies/surcharges, so have no experience.

Have you checked the QFF T&C's? It seems to me that if you wish to do cancel, then cancelling over the phone and taking the 5K points penalty is the way to go.

Frequent Flyer - About the Program - Terms & Conditions

Hmm, I was quite sure that I did book a Classic award flight, paying the surcharge with points.

Something I've learned not to do since joining this forum

It does seem somewhat weird, as I can't see why there would be a 'price' of $53.18 to cancel a classic award booking...

 

[ricee007]

Sooooo, all in all..... anyone have any idea?

What happens when *YOU* try to cancel an award flight? Does an amount appear to be a 'cost' of cancelling (mine is just over $50)....??

 

[serfty]

What you have is outside the experience of most members here.

I really think you'll need to call and ask to cancel there - don't do it online.

DO NOT mention the $50 - just assume to the agent you'll get your points back less 5K.

[TD="class: sideText"]Cancellations
[/TD]
[TD="class: sideText"]Refunds or re-credit will not be allowed once travel has commenced, even if remaining travel is not completed.
Requests to cancel a Qantas & Partner Classic Award ticket (where permitted and not including flights on or operated by Jetstar Asia (3K) or Valuair (VF)) and re-credit points may be submitted prior to the commencement of travel and will incur a Cancellation Refund Fee in points. Only points that would not have expired will be re-credited.[/TD]

 

[straitman]

Sooooo, all in all..... anyone have any idea?

What happens when *YOU* try to cancel an award flight? Does an amount appear to be a 'cost' of cancelling (mine is just over $50)....??

Not quite sure about your question but last time I cancelled a classic award it cost 5000 QFFF points per person cancelled.

 

[ricee007]

What you have is outside the experience of most members here.

I really think you'll need to call and ask to cancel there - don't do it online.

DO NOT mention the $50 - just assume to the agent you'll get your points back less 5K.

Alrite, I'll roll with that.

thanks heaps