Cannot Transfer FlyBuys Points to VA??

[Catweazle]

For 6+ months, I've been trying to link my VA and FlyBuys accounts with different browsers etc all to no avail. Tried deleting cookies, cache and even turned it off and on again.

Yesterday I phoned FlyBuys who suggested that perhaps a very old FlyBuys account was still linked to VA. The lady I spoke to said she'd look into it and try to cancel that old account which I hadn't used since 2017 and which I cannot log in to anymore. The account effectively expired after no use, which is why, after moving house this year, I set up a new FlyBuys account to jump back on the bandwagon. It is now a defunct account and has been for years.

The FlyBuys lady suggested I give it a few business days to reset, then try linking again next week.

Then today I received this email from VA:

Dear Mr Cooper,

The Velocity account linked to your Flybuys account has changed. As a result, your Velocity account will no longer be the recipient of Velocity Status Credits. You will also no longer be able to transfer Flybuys points to your Velocity account.

If you are unsure about this change, please check your Flybuys account to see who is now linked.

Yours sincerely,

Velocity Frequent Flyer

I understand others have had trouble linking their accounts and have repeatedly received the error report on the website when trying to do so.

What gives? Am I effectively 'banned' from the system now? Should I ring VA to ask their opinion - they'll probably just tell me to call back FlyBuys.

For the interim, I might try giving it a few days like the lady suggested then try it again next week. If it doesn't work by end of next week, I'll call FlyBuys back again.

Has anyone else had this trouble before when linking accounts?

Moreover, this sounds like a weird statement: "As a result, your Velocity account will no longer be the recipient of Velocity Status Credits." Are they for real or is this just re. bonus status credits earned via the FlyBuys programs if ever such a thing existed?

 

[oz_mark]

It suggests to me that there is no longer any Flybuys account linked to your Velocity account. As such, no transfers of points, and the Status Credits you earn on Coles/Liquorland spend no longer applies.

 

[Catweazle]

Oh, okay, well if that's the guess I might be able to link it up again!

 

[Catweazle]

It suggests to me that there is no longer any Flybuys account linked to your Velocity account. As such, no transfers of points, and the Status Credits you earn on Coles/Liquorland spend no longer applies.

Thank you for clarifying this.

After 6+ months of frustration, my accounts are now finally linked - hooray!