Can't Use QF lounge passes in LHR or SIN?

QF029

Established Member
Joined
Jul 6, 2010
Posts
1,124
Mum is travelling LHR-SYD-MEL later this week and I transferred my two Points Club General Lounge Passes to her. She's travelling PE and didn't need them on the way over as her points upgrade to J came through.

On the way back J is already full so I've gone to apply the passes to LHR and SIN but neither show as an option in her account (just SYD). Given they're both operated by Qantas I assumed she would have access with the passes. Is this a common occurrence? Could they be restricting access due to Australian school holidays?
 
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