It's time to end the Jetstar experiment. Unfortunately, Qantas management uses better than Jetstar as a measurement instead of competing with leading airlines. This would allow better aircraft flexibility, particularly if economy-only aircraft are eliminated.
Refund all travel credits now. That may help some forget that Qantas took taxpayer money to keep people employed that they illegally fired and is cheaper than repaying government grants for the business types. It is cheaper because those credits will have to be paid in one way or another in the future.
Next, instead of paying Boston Consulting Group whatever they charge, use the funds to improve customer experience. I understand Qantas is a business, but they charge a premium, and customers pay it expecting premium service.
Chairman's Lounge (CL) membership has to go, and not just because holding someone's membership card for a minute 30 years ago is the closest I will get to being a member. Being extreme when drunk, I don't believe in the pub test as having value. But the perceived corruption of CL means it's time to go.
An end to corporate BS would be helpful. If anyone believes the space in Project Sunrise Economy is due to customer comfort and not maximum takeoff weight restrictions, I have a large coathanger structure on Sydney Harbour for sale.
Finally, a new position, the Chief P'd Off Customer (CPdOC), should be introduced to convey to management customer complaints. The CPdOC should be able to fire board members and management when required.
