Changing a multi-stop booking on qantas(dot)com... impossible?!?!?

[openseat]

I have a multi-stop booking on QF and I was trying to change one of the flights. Alas the 'Change Flights' button doesn't exist, so one must call and incur an extra $30 fee.

It appears the only thing you can do on-line with a multi-stop booking is cancel and start again. Sigh.

Is there another solution that I'm missing?

 

[serfty]

Nup, you have it correct.

Cancel, then use the credit to rebook.

Note you cannot use the credit for another Multi-stop online - it must be a one-way or return booking.

If you want another multi-stop using the credit you will need to call.

 

[Joshua]

I just did this a day or two ago. There were some further limitations, not sure if reservations had it right so I rang back a couple times. If you've flown any segments you can't cancel online, must call. I was told credit must be used on equal or higher fare basis (at least was having difficulties using a credit for sale fares (O)) and any new fees & taxes don't count towards the fare being of equal or higher value :!:

Really not sure on the last one, but tried using a $270 credit less $50 change fee on a simple ADL-SYD R/T during the sale. Should of been about $8 difference but couldn't book at the sale fare online and over the phone it would have worked out only getting ~$100 worth from my credit :evil: Was advised to just keep it and use towards an international sector at a later date...

 

[docjames]

Makes the refund rules seem pretty average really. I mean, it should be possible to use the refund due towards any qantas booking (not just basic ow/returns etc)

And you shouldnt have to pay to use phone service if the booking you want is a valid qantas booking (but not available online).