Chipped glass + cut lip in QF J: What would you do?

[haydensydney]

So I sat down on my SYD-BNE J journey and was given a glass of QF's finest H2O: I put glass to lip and received a small cut, nothing serious (1mm). A small amount of blood, but again, nothing that a QF napkin couldn't manage.

The gash on the glass was fairly significant: it was amazing I didn't see it before using it. The air hostess was beside herself and the CSM gave me a bottle of QF's "finest" 2010 Shiraz at the end of the flight.

My short weekend trip to Brisbane was marred by this "cold sore"-ish mark on my lip. It wasn't anything serious but still... it could've been serious and it could've been infected. But i'm curious....

...is a bottle of 2010 Shiraz that tasted like cat piss adequate compensation for my misfortune?

 

[russ]

It seems reasonable to me
Would you like a medal?

 

[anat0l]

Firstly, what the hell are you doing on QF anyway? Had you not flown them, you wouldn't have your cut lip.


Did you get adequate compensation? Yes. I find it slightly hard to believe that your weekend was marred by what you admit was a small cut, unless you were intending to use those lips during the weekend (and that phrase cannot be explained in this forum!). Had the damage been more substantial, then you would have a bigger case against QF and I think a mere bottle of red might just be insufficient.

I would remark, however, that if the FA had been beside herself as you said (I assume this means she was laughing at your misfortune), that is inappropriate, although it should be said that Australians are extremely good at laughing at other people getting hurt (and equally being a real sour puss when they are laughed at after getting hurt).

 

[haydensydney]

FYI it's not my intention to become a "Compensation Cathy" type... just interested in others opinions...

 

[haydensydney]

lol.... she was upset, not laughing

 

[dfcatch]

I think the implied apology from the FA and CSM and the bottle of red are more than sufficient.

Glasses break, it happens, the fact that you didn't notice, you can't blame them for not noticing.

 

[TonyHancock]

I made a different assumption on the "beside herself" - I took it to mean she was upset. *

I wouldn't have given the incident a second thought. Clearly there was not intent to hurt you, it was an accident. It sounds like the crew were upset that it had happened and appeared, from your description, to handle the incident appropriately.

* I'm a bit slow - haydensydney beat me with his clarification.

 

[haydensydney]

The funny thing was that I was sitting next to a dentist who told me about the perils of cuts to the lips/mouth... he said, and I agreed, that it was poor form for QF to have not noticed the defect.

 

[oz_mark]

It is unfortunate that chipped glassware gets through, but it does from time to time. I think a bottle of shiraz is probably adequate, although a better tasting one would have been preferable!

 

[Major]

Here we go again.....back to plastic cups!!!!

 

[Homer]

I think you’ve asked a fair question Hayden. There will be a wide range of opinions on this because people have varying attitudes around personal versus corporate responsibility, etc. In my case I wouldn’t have accepted the bottle of wine because in my mind it would have cheapened the incident. I don’t like being bought (cheaply). I believe it would have been a mistake but one born out of slackness. A server paying attention should probably have noticed the broken glass before or as they handed it to you. But things can slip through. It doesn’t help you but my OCD-like tendencies would have prevented this accident as I always scan the rims of glasses for lipstick before drinking out of them (coincidentally something which is surprisingly common in the QP but which is rare most other places I go).

 

[openseat]

Twice I've had a bug in my salad on QF J and twice I've received a bottle of wine as 'compensation' (unasked).

Must be the standard thing to keep us quiet.

 

[turtlemichael]

Twice I've had a bug in my salad on QF J and twice I've received a bottle of wine as 'compensation' (unasked).

Must be the standard thing to keep us quiet.

Was it the same bug?

 

[odysseus]

Twice I've had a bug in my salad on QF J and twice I've received a bottle of wine as 'compensation' (unasked).

Must be the standard thing to keep us quiet.

Wonder what they'd do if you then said you've already got a couple so can't take it due to exceeding your tax free allowance.