Citi Select Free Hotel Stay

[ermen]

Anybody know whats up with this? Called them up today to try to book for early April 2013 and they said it expires 31 March 2013.
Had a look on the website and it says the same thing too. Do you think its just because this isint updated yet?

Citibank Australia

 

[albyd]

I booked mine for late May at Sydney Hilton last week. Had tried the week before and it was on request & they came back as unavailable but we re tried with a "different supplier" who was actually cheaper (to citi) and got a room on the spot.

Albyd.

 

[Deewhy]

Anybody know whats up with this? Called them up today to try to book for early April 2013 and they said it expires 31 March 2013.
Had a look on the website and it says the same thing too. Do you think its just because this isint updated yet?

Citibank Australia

Don't believe them. I read that too and called them up and was told don't worry about what the website , they can book whatever you want. The catch was there is a $ limit for each hotel they are willing to pay. So eg in Melbourne I was told the max at the Cullen payable was $219. Advertised public rate was $259 so no go. Asked if I could pay the difference, and was told no. Other hotels were ok though. So I'd try again.

 

[albyd]

Ahh so that explains my experience then. The first time I tried to book Hilton, the "price" on the confirmation email was approx $350 whereas the second time, it was in the $219 range from memory which is why it got through.

 

[ermen]

Called up again and they said that definitely no go. They have a list of dates that Citi have given them and it says it ends 1 April 2013 (all SYD hotels)
I asked them if it was because of old information - he said no that's what their Citi manual says so he seemed pretty confident about it
Strange - if that was the case, then I would say that this benefit has been withdrawn by Citi? Btw, I got the same consultant again... maybe I'll ring back...

Update: Ended up to be just a clueless consultant. Spoke to Citi Select first who said no the benefit was still around. Then spoke to a different consultant at the travel centre who booked the night for me no problem.

 

[Deewhy]

i

Update: Ended up to be just a clueless consultant. Spoke to Citi Select first who said no the benefit was still around. Then spoke to a different consultant at the travel centre who booked the night for me no problem.

Good outcome then
i must have gotten the good one.

 

[d00dz]

oh so all citi users get a free stay???

 

[oz_mark]

oh so all citi users get a free stay???

It's a product feature of the select card.

 

[Deewhy]

oh so all citi users get a free stay???

If you've got the select card, then yes. Details here:

Citibank Australia

 

[ermen]

Update: Ended up to be just a clueless consultant. Spoke to Citi Select first who said no the benefit was still around. Then spoke to a different consultant at the travel centre who booked the night for me no problem.

So they called back a week later and left a message saying please call us back - the Sydney Hilton has come back as "unavailable" and apparently my booking that I made on the call last week was only "on request".
What is going on? Not impressed - I wonder why it is so hard just to claim a free hotel night stay?
Any Citibank reps here? Guess its also a complaint to my Citi RM.

 

[ermen]

So they called back a week later and left a message saying please call us back - the Sydney Hilton has come back as "unavailable" and apparently my booking that I made on the call last week was only "on request".
What is going on? Not impressed - I wonder why it is so hard just to claim a free hotel night stay?
Any Citibank reps here? Guess its also a complaint to my Citi RM.
#citifail

Ok so the Citibank Travel Program (pinpoint travel) gave me a travel voucher to cover for my stay (in response to me cancelling my other hotel stays and booking my flight). So all sorted now. This was whilst I was penning an email to my Citi RM and Pinpoint Travel's Business Development Manager.

That said, whilst I appreciate Citibank Travel Program's kind gesture, maybe their communication processes need to be a little clearer so prevent a stuff up in the first place.

 

[trippin_the_rift]

Just booked my first free night ever using this - seemed easy enough and got something this week.

 

[k3nnis]

which hotel?

Just booked my first free night ever using this - seemed easy enough and got something this week.

 

[trippin_the_rift]

which hotel?

Novotel brisbane.

I live in a hotel in brisbane CBD anyway, so all this means is a fun night out and a free bottle of water

Added accor plat# to the booking and got a premier room upgrade too. First ever benefit of accor plat after about 5 nights this year.

 

[diningdecadence]

wondering if anyone's had use of this lately? my 1st year renewal is up later this month and i'm thinking of binning the card hence need to get a room rponto.

what are the date change restrictions like?

i saw they've changed the singapore hotels, however hilton sydney is still on it so might have a friday night in town with dinner at glass.

 

[diningdecadence]

hi all,

another question - does anyone know if the hotel stay is per anniversary date of the card, or per calendar year? i had assumed that it would be per anniversary date of the card, but citi travel seems to think it is per calendar year. needless to say i'm a little upset as i have a july anniversary date and didn't utilise the benefit last year.

anyone had experience with this/ can confirm citi travel is correct?

Thanks

 

[uproared]

hi all,

another question - does anyone know if the hotel stay is per anniversary date of the card, or per calendar year? i had assumed that it would be per anniversary date of the card, but citi travel seems to think it is per calendar year. needless to say i'm a little upset as i have a july anniversary date and didn't utilise the benefit last year.

anyone had experience with this/ can confirm citi travel is correct?

Thanks

Yes, it's calendar year, not membership year. It's a ridiculous policy, and not clearly stated. I too assumed it would be per membership year.

The Select card is a great points earner, but as a whole Citibank are a joke. Put me in charge over there, I could grow the top line by at least 25% in a year!

 

[legroom]

hi all,

another question - does anyone know if the hotel stay is per anniversary date of the card, or per calendar year? i had assumed that it would be per anniversary date of the card, but citi travel seems to think it is per calendar year. needless to say i'm a little upset as i have a july anniversary date and didn't utilise the benefit last year.

anyone had experience with this/ can confirm citi travel is correct?

Thanks

Calendar year

That's why I got two free hotel stays for my 1st membership year (Paris & Melbourne).

 

[gregff]

Has this offer been "enhanced"? It seems to have disappeared from mention as a benefit from the Citi Select pages of the citibank website. And even when logging to online banking and citibank travel, I can't see mention of it. There always used to be a section, which I thought even listed the hotels by country etc.
Or maybe, I jus't cant find it.

 

[uproared]

Has this offer been "enhanced"? It seems to have disappeared from mention as a benefit from the Citi Select pages of the citibank website. And even when logging to online banking and citibank travel, I can't see mention of it. There always used to be a section, which I thought even listed the hotels by country etc.
Or maybe, I jus't cant find it.

Still there...

Citibank Australia