Citibank Priority Pass renewal

[DIVIC]

Hi, I am trying to renew my Priority Pass from Citibank Premier card. It was originally a Visa and is now a Mastercard, so when I try to edit my card details it only comes up with Visa type. Citibank gave me a code but I don't need to enrol as I am already enrolled. Could someone let me know how to go about it please.

 

[asterix]

Hi, I am trying to renew my Priority Pass from Citibank Premier card. It was originally a Visa and is now a Mastercard, so when I try to edit my card details it only comes up with Visa type. Citibank gave me a code but I don't need to enrol as I am already enrolled. Could someone let me know how to go about it please.

Mine just auto renews each year, I haven't had to do anything since I first got it many years ago.

 

[Johnxx]

I struggled too...just created a new PP account with a different email address and worked fine.
PP support were a waste of time

 

[oz_mark]

I struggled too...just created a new PP account with a different email address and worked fine.
PP support were a waste of time

IIRC, this is what I ended up doing.