Claiming status credits for original routing

[kpc]

I had booked Adl-Mel-Syd as opposed to Adl-Syd to gain the additional 5 SCs - a very important 5 SCs as this would take me to the magical 1400 SCs mark for the year....of course, mother nature has intervened in Adl and my flight from Adl to Mel has been delayed more than 3 hours, making me miss the Mel-Syd flight (Originally had 1.5 hour transit time in Mel).

QF have automatically rebooked me on the direct Adl-Syd flight, and I'm sure I'll only be credited the 15 SCs for this route. How do I go about claimimg the SCs for the original routing so I'll get the 20 SCs instead? Email the original BPs and eticket to QF? Thanks for the advice!

 

[samh004]

There could be an additional problem as there was another thread here just the other day about Qantas changing SC earning rules from ADL so routing through a different city didn’t get you anything extra. Not sure if it applies completely though as it was talking about BNE.

http://www.frequentflyer.com.au/com...flyer-program/one-less-way-get-scs-24714.html

Edit: Or maybe that was just costs involved and I read it all wrong. Had a sandy brownish blonde moment!

 

[oz_mark]

There could be an additional problem as there was another thread here just the other day about Qantas changing SC earning rules from ADL so routing through a different city didn’t get you anything extra. Not sure if it applies completely though as it was talking about BNE.

http://www.frequentflyer.com.au/com...flyer-program/one-less-way-get-scs-24714.html

Edit: Or maybe that was just costs involved and I read it all wrong.

It was just about the fare calculations. The change was not actually a FF change. You can still do it, just that there is no longer the ability to use a through fare.

 

[medhead]

It was just about the fare calculations. The change was not actually a FF change. You can still do it, just that there is no longer the ability to use a through fare.

A through fare can still be used just that it now costs a heap more than flying direct.

To the OP not sure, perhaps ring up and ask for the original routing.

 

[kpc]

QF have automatically rebooked me on the direct Adl-Syd flight, and I'm sure I'll only be credited the 15 SCs for this route.

Yup, just got back home, and have been credited 15 SCs for the direct Adl-Syd route!

How do I go about claimimg the SCs for the original routing so I'll get the 20 SCs instead? Email the original BPs and eticket to QF? Thanks for the advice!

I actually paid about $70 more to route via Mel so I'll have to fire an email off to QFF to see if they will give me SCs for original routing. What a pain! Anyone had success with QF with a similar problem?

 

[BOoyaMEdic]

Yup, just got back home, and have been credited 15 SCs for the direct Adl-Syd route! I actually paid about $70 more to route via Mel so I'll have to fire an email off to QFF to see if they will give me SCs for original routing. What a pain! Anyone had success with QF with a similar problem?

Not exactly the same problem, but when i came back from the states last month, I was booked on a QF number from JFK>LAX, but when I checked in at the AA desk, i was assigned an AA flight number. Anyway, cutting short, on my statement, the AA flight number came through with 0 points and 0 SC's.

A friendly email to Qantas and they made the adjustments for what i should of been credited under the QF flight number.

Not sure if it was completely relevant in your case, but i'm sure if you explained your situation, they'd help you out. The point I was making, is that I think if you were booked on that segments you'll ultimately be credited for it.

 

[Mal]

Just email Qantas and mention several important points:

- I was booked ADL-MEL-SYD.
- Due to flight issues, I was rebooked ADL-SYD.
- Could you please credit me with Original Routing Credit for my flight ADL-MEL-SYD.

Attach your original itinerary, and perhaps copies of your BP ADL-SYD to prove you flew that sector.

(Although when Qantas is involved, the staff have very good access to itineraries/flight records etc - so shouldn't be an issue).

Good Luck. Let us know what happens.

 

[kpc]

Just email Qantas and mention several important points:

- I was booked ADL-MEL-SYD.
- Due to flight issues, I was rebooked ADL-SYD.
- Could you please credit me with Original Routing Credit for my flight ADL-MEL-SYD.

Attach your original itinerary, and perhaps copies of your BP ADL-SYD to prove you flew that sector.

(Although when Qantas is involved, the staff have very good access to itineraries/flight records etc - so shouldn't be an issue).

Good Luck. Let us know what happens.

Have sent email to QF...will let you know outcome...

 

[Joshua]

I had a similar issue once, sent email as above w/ scan of itinerary and actual flown bp and had adjustment done within a business day. That said I've also had it the other way. CBR-SYD-ADL with the latter segment upgraded to U. J lounge staff in CBR put me direct last minute, booked in to J CBR-ADL. Thank you 60SC.

 

[kpc]

Have sent email to QF...will let you know outcome...

A simple email to QF with my eticket, original BPs (Adl-Mel, Mel-Syd), and BP (Adl-Syd) of flight that I actually took resulted in a very pleasant phone call from QF today, advising that I had been credited as per my original routing: Adl-Mel, Mel-Syd. She also advised me that QF will ALWAYS credit, if requested, based on original routing for the benefit of those that might be in a similar position in the future. Good outcome in the end for me, and didn't have to waste time going to Mel!!

 

[samh004]

A simple email to QF with my eticket, original BPs (Adl-Mel, Mel-Syd), and BP (Adl-Syd) of flight that I actually took resulted in a very pleasant phone call from QF today, advising that I had been credited as per my original routing: Adl-Mel, Mel-Syd. She also advised me that QF will ALWAYS credit, if requested, based on original routing for the benefit of those that might be in a similar position in the future. Good outcome in the end for me, and didn't have to waste time going to Mel!!

So you’re a WP now? Congrats!

 

[kpc]

So you’re a WP now?

not quite yet...have 2 planned flights to go which will being me to 1400 SC exactly

 

[Bundy Bear]

not quite yet...have 2 planned flights to go which will being me to 1400 SC exactly

Are these 2 flights the ones to Brisbane or will you be Platinum before then.

Congratulations for when you make it.

Its going to get more crowded in the domestic J lounges.

 

[Ewing]

Good outcome in the end for me, and didn't have to waste time going to Mel!!

Good to hear. I've also had good experiences claiming original routing credits with no fuss.

Most have been in cases like yours - been bumped from a flight via another city to direct because the first flight has had an issue. No complaints, because the reason why I've typically chosen the indirect flight has been because it's cheaper (and the extra points+SCs never hurt).

One different scenario that I made sure I claimed was an ADL-SYD-CBR (all in D) where the ADL-SYD flight was significantly delayed due to a medical emergency when we were about to take off (which the crew handled very well).

The SYD-CBR flight left without numerous passengers and the crew (who were to handle that flight) so on arrival in SYD I was given the choice of waiting 1.5 hours for the next jet service (which would have likely been delayed anyway because there was a storm approaching) or catching a Dash8 that was boarding in 5 minutes (I had carry on only).

As it was my 3rd flight of the day, I took the Dash 8 service expecting to be credited with Y credits as the next highest service below D but that wasn't to be - I got discount Y.

A quick email and a 48 hour wait had that resolved promptly. It's not often you get 40 SCs with a 4 digit flight number (albeit not in one line):

 

[Voyages]

Good to hear. I've also had good experiences claiming original routing credits with no fuss.

Most have been in cases like yours - been bumped from a flight via another city to direct because the first flight has had an issue. No complaints, because the reason why I've typically chosen the indirect flight has been because it's cheaper (and the extra points+SCs never hurt).

I made a similar claim for SCs and points for ADL-SYD-CBR (whilst having travelled ADL-CBR) on Monday. Points and SCs came through today Though it's only 10 SCs, they all count towards requalification and hopefully PG.

 

[gumpy]

not quite yet...have 2 planned flights to go which will being me to 1400 SC exactly

I had a mate who was 5 sc short of silver, a quick call and they just bumped him up...

It's good customer management in my opinion... makes it significantly more likely people will fly qantas again for that consideration...

Welcome to w@nker club =) be sure to enjoy the flounge at syd and mel... imho the best part of being wp...

 

[TonyHancock]

I had an interesting situation about a year ago. I was booked on a QF flight from Auckland to Melbourne that was horrendously delayed.

I only had carry on with me and was called up to the front desk in the lounge and given an emirates boarding pass for a flight scheduled to take of in 30 mins. (Excellent customer service in my book.)

Never did get my miles or SC's but didn't follow up either. I was just pleased to get an earlier flight than my original would have been. (i.e. the Emirates flight reached MEL earlier than my original flight would have done had it been on time.)

In the end it nearly cost me WP - I only scraped in last year by 5 SC's.

Could I have claimed the miles and SC's? I might check that out.

ermm yes I can! Very nice lady at Platinum services sorted it all out for me.

 

[iqis60]

Has anyone had any experience with electing to take an earlier flight on checking and still claiming status credits afterwards?
Example-
Syd-Mel-Adl as original booking
Syd-Adl as earlier flight

 

[TonyHancock]

Has anyone had any experience with electing to take an earlier flight on checking and still claiming status credits afterwards?
Example-
Syd-Mel-Adl as original booking
Syd-Adl as earlier flight

I haven't.......however the QF representative who helped me had to double check that the change in my flight was an operational Qantas issue and not something through my choice before she could allocate the points and SC's to me.

 

[Voyages]

Could I have claimed the miles and SC's? I might check that out.

ermm yes I can! Very nice lady at Platinum services sorted it all out for me.

Even though it's a year ago? That's great, TonyHancock