- Joined
- Jun 4, 2009
- Posts
- 1,808
Hi VFF,
I flew PER-SYD in August on the A330 (in J - great flight), and was hoping to receive the advertised VA coat bag, as mentioned on your website:
This is what I'm referring to, as seen on AusBT:
Unfortunately, no coat bag was forthcoming on the flight, and when I asked the crew for one, I was given a PE drawstring amenity kit(?) instead of the coat bag.
I sent an email after the flight (in August), which gave compliment to specific members of the crew, and also asked if a VA coat bag could be mailed to me (or held in a VA lounge for collection when I next travel).
My email was responded to, advising that the team would have to look into the coat bag issue, and would get back to me within ~14 business days (does it really take nearly three calendar weeks to 'look into' a missing coat bag?). To date, they have not responded further, and having already emailed the team about the issue, I shouldn't need to send another email with the same request.
This being the case, could you please arrange to have said coat bag posted to me (happy to PM you my flight details, VFF number or postal address once you've had time to read this), or to have one sent to the BNE lounge for collection? Two months after departure is a long time to wait for something that the airline promises to deliver in-flight.
Also to follow up, I have asked a number of fellow travellers if they have been receiving the coat bag on VA PER flights as of late, and it seems that nobody has for at least a few months prior to my flight (which, based on today's date, would be May).
As such, please either stock up on coat bags, or if this is no longer part of your service offering, you really need to update your website.
Cheers,
-Chris
I flew PER-SYD in August on the A330 (in J - great flight), and was hoping to receive the advertised VA coat bag, as mentioned on your website:
This is what I'm referring to, as seen on AusBT:
Unfortunately, no coat bag was forthcoming on the flight, and when I asked the crew for one, I was given a PE drawstring amenity kit(?) instead of the coat bag.
I sent an email after the flight (in August), which gave compliment to specific members of the crew, and also asked if a VA coat bag could be mailed to me (or held in a VA lounge for collection when I next travel).
My email was responded to, advising that the team would have to look into the coat bag issue, and would get back to me within ~14 business days (does it really take nearly three calendar weeks to 'look into' a missing coat bag?). To date, they have not responded further, and having already emailed the team about the issue, I shouldn't need to send another email with the same request.
This being the case, could you please arrange to have said coat bag posted to me (happy to PM you my flight details, VFF number or postal address once you've had time to read this), or to have one sent to the BNE lounge for collection? Two months after departure is a long time to wait for something that the airline promises to deliver in-flight.
Also to follow up, I have asked a number of fellow travellers if they have been receiving the coat bag on VA PER flights as of late, and it seems that nobody has for at least a few months prior to my flight (which, based on today's date, would be May).
As such, please either stock up on coat bags, or if this is no longer part of your service offering, you really need to update your website.
Cheers,
-Chris
