"Compliments of Customer Contact"

[NinnyPoo]

I was intending to fly from SIN to SYD on delayed QF82 on Friday 4 August. The flight (a A380 was delayed leaving Sydney until 730 pm.) It was due to leave SIN at 4am on the Saturday, 7.30 hours late. I called Qantas and decided to return on QF2 the following day, rather than stay up until 4am.

Today i received a "COMPLIMENTS OF CUSTOMER CONTACT" 20,000 points which i wasn't expecting. The QF Platinum desk was very professional and delays can happen. I didn't complain at all. For the first time in a while i can say "well done Qantas".

I was also in Business class.

 

[Pete98765432]

I was fortunate to receive a points upgrade from J to F on QF1 SIN - LHR in early May. When it came to making up my bed, it was missing the doona (had the mattress and a blanket). I didn’t think anything of it and didn’t make any fuss. I was very surprised to receive 40,000 points “COMPLIMENTS OF CUSTOMER CONTACT". In effect, the upgrade only cost 2,900 points.

I also was upgraded on the return flight and was a bit disappointed that I did have a doona - would have preferred another 40,000 points .

Another good thing is that these points count towards Points Club and aren’t part of the cap of points from flights.

Maybe we got the points because we didn’t act like DYKWIA types,.

 

[WLGFlyer]

I wonder if they had an IT issue on the 4th in regards to complaints - I received a call about my complaint regarding a delayed flight on August 4th. Problem was I didn't travel that day and did not make any complaint. Made for a very strange phone call since I had no idea what they were talking about and they thought they were dealing with difficult customer


After the call received an email (which conatained the flight details - yep was delayed but nope definitely not with me on it) with yet another apology and the promise of 15,000 points. I checked an points have credited but still at a loss how they could have possibly mixed up the details.

 

[AustraliaPoochie]

With QF, who knows why and how things happen.
Maybe there are ways they know things have gone "wrong" and the appropriate people have taken note of it, covertly/overtly.
Eg, do they (SYD based managers at QF) know how badly sometimes customers are treated when calls are made to the overseas contracted call centers.

 

[bPeteb]

Flew back from Cairns yesteray afternoon with bAlt. I usually call to link/associate our flights (I book revenue and get bAlt points flights) but just didn't bother for the ride to and from Cairns so we were sat together 'down the back'.

When we boarded, the CSM said the usual "welcome back Mr bPete" and then did a double take at my seat number (I was in 20E).

As soon as the seat belt sign went off one of the FAs arrived beside me, offered me a bottle of water and asked if I wanted to move back to 28 as there was a spare aisle and middle seat to give me some more room. I said I was fine and she said "you look settled", not realising I was travelling with bAlt. I was offered another drink (declined) not long before we started descent. Same FA said "bye Mr bPete" as I headed down the back steps. It's a while since I've had any random onboard WP recognition, but it was nice.

 

[Himeno]

I had a CSM on HND-SYD in mid June who remembered me from a SIN-SYD last October.

 

[dairyfloss]

I have one of these entries this month for 2,000 QFF points for accepting a different chicken dish to the one initially mentioned/offered (J service, trans-Tasman)... also, it was a preferred choice for me anyway! Easiest points ever