Compo Voucher - how to use?

[bambbbam2]

After a recent cancelled flight, QF has sent me a $300 compo voucher - says I must use it by ringing some 1300 number or visiting a "Qantas Travel Store" (What is that anyway?)

I have found a good fare I want online - does this mean they need to book it and I need to pay some kind of booking fee?

If so, is not then possible to use the full voucher value ??

 

[simongr]

I used one against the cost of a CircleAsia I booked through QF - I had to post the voucher into QF once the booking was made.

There are QF stores around - there is one in Sydney at least.

 

[Danger]

If so, is not then possible to use the full voucher value ??

They shouldn't charge you a boooking fee; I wasn't when I used one at the Qantas booking office in Sydney a few months ago.

 

[munitalP]

the easiest way I have found is to purchase flights over the counter at the airport using the voucher and $$$. If you smile nice, the wont charge a booking fee either. I found on the last one I was given (they look like a paper ticket) the ticket seller at MEL was a bit confused as to how they are used, so allow plenty of time to make your bookings if doing it that way.

Also as was rightly pointed out, you can telephone book, but the tickets won't be issued until QF have the voucher in their hand. I heard a story from a companion who's voucher was delivered to a person at QF who was on holiday then once the person was back, somehow ended up in her draw with other stuff... He missed out on using the voucher for the flight, had to pay a heap extra because of timing but did finally get the voucher back - I don't know if QF compensated the compensation... hmmmm that would confuse the auditors eh simongr?

Good luck

Mr!

 

[simongr]

I don't know if QF compensated the compensation... hmmmm that would confuse the auditors eh simongr?

Good luck

Mr!

An auditor should never be confused - no matter what the auditee believes

 

[bambbbam2]

Thanks.

have spoken to the people at Qantas Perth and can use at the Hay & William office.

After so long 'diy' it's hard to get used to someone else..

 

[Flashback]

Thanks.

have spoken to the people at Qantas Perth and can use at the Hay & William office.

After so long 'diy' it's hard to get used to someone else..

I used that office a few months ago to book my PER-BNE-PER in J. Do allow yourself a minimum of 30 minutes

 

[bambbbam2]

Do allow yourself a minimum of 30 minutes

And most of that is them trying to upsell you.. "now will you be needing car hire?" "now dear you realise that these are what we call 'Red-e-deal fares which you can't upgrade".. "Well I don't think one hour is enough in Sydney for a Domestic to International transfer, but the computer says OK"..

and on it went for a while. Sheesh.. could have done it myself online in about 10 mins..

 

[Flashback]

And most of that is them trying to upsell you.. "now will you be needing car hire?" "now dear you realise that these are what we call 'Red-e-deal fares which you can't upgrade".. "Well I don't think one hour is enough in Sydney for a Domestic to International transfer, but the computer says OK"..

and on it went for a while. Sheesh.. could have done it myself online in about 10 mins..

Unlucky...... I searched and found the fares I wanted before going in, went in said I want X-X-X on XX day, fare is this much, class is blah - thank you very much.

The only reason it took a while to do was because I had 2 vouchers, and she didn't know how to process 2 on 1 transaction

 

[bambbbam2]

Unlucky...... I searched and found the fares I wanted before going in, went in said I want X-X-X on XX day, fare is this much, class is blah - thank you very much.

I DID do that.. still took them ages. I think it's just a Perth thing - people here work a little slower than other places.. :mrgreen:

 

[abc12345678]

Anyone had any lucky using a voucher after expiry?

I got one in the mail 12 months ago with a letter saying "Thanks for your feedback regarding the broken DVD players on recent flight...."

I never sent any feedback - but I was happy to accept the voucher.

Searched high and low for it...to no avail. Of course it turned up a month after its expired.