Confusion - award sector vs. award ticket pricing

Status
Not open for further replies.

rtyuiop

Active Member
Joined
Feb 12, 2009
Posts
680
Hi folks,

I thought I understood award pricing, but after fighting with the call centre I am no longer sure.

My confusion - I thought the post-Sabre issues award pricing basing on separate sectors (finding the points values for BNE-AUH and AUH-LHR and summing them, instead of treating them as one flight at the highest (125,000 for J) length) were over, based on what I'm seeing on the web site and in a VA+VX booking.

However, yesterday I thought I found availability for IAD-AUH-BNE in First with the call centre, only to be told it would be charged as separate sectors, vastly increasing the points required (just about double). Can anyone illuminate me as to how this works? The call centre said it was because I was leaving the US from somewhere other than LAX, but I sure don't remember seeing anything about that in the rewards points tables!

Cheers,

Danny
 
Call again, keep trying until you get someone who'll get it right.
Not sure if you're able to get through to a local agent instead of the call centre in Manila, they're usually more proactive in rectifying issues instead of just saying 'computer says so' or making up rules as they go.
 
They should be summing the distances and then determining how many points required based on total distance.
 
Yeah, I'm on about my 6th call so far. Seems like partner points bookings have to go through Manila from what I can tell, has anyone been able to get someone local to do it? I'll give that a try if so!
 
Yeah, I'm on about my 6th call so far. Seems like partner points bookings have to go through Manila from what I can tell, has anyone been able to get someone local to do it? I'll give that a try if so!

I probably called more than a dozen of times last week, always went to Manila. On one occasion I somehow got a local voice but the moment she found out it was a redemption, up it went to Manila :mad:
 
Hi Danny,

Apologies for the confusion. Your itinerary should be priced by origin and destination, provided that there is no stop-over in AUH.

We would like to discuss this over PM. May you please PM us through your VFF membership details and we'll proceed from there.

Many thanks,
Michelle
 
Just wanted to post some feedback - many thanks to the folks behind the VFF presence, and to the excellent James in the contact centre! Great customer service response to a customer who was getting frustrated with some systems issues.

The VFF folks here put me in contact with James who was able to sort me out, and I have a ticketed itinerary at the points cost of the combined sector length, not the points of each sector added together.
 
Hi Danny,

Apologies for the confusion. Your itinerary should be priced by origin and destination, provided that there is no stop-over in AUH.

We would like to discuss this over PM. May you please PM us through your VFF membership details and we'll proceed from there.

Many thanks,
Michelle

Hi VFF - Does this mean that the MEL-SIN-NRT should be priced in points as MEL-NRT so long as it is booked as one flight via the VA website?

Cheers!
 
Congrats on sorting this out fairly quickly, I'm puzzled how come your thread got picked up by the VFF folks whereas mine outlining the issues with VX/VA wasn't.
 
Australia's highest-earning Velocity Frequent Flyer credit card: Offer expires: 30 Apr 2025
- Earn 100,000 bonus Velocity Points
- Get unlimited Virgin Australia Lounge access
- Enjoy a complimentary return Virgin Australia domestic flight each year

AFF Supporters can remove this and all advertisements

i'm ambivalent! i'm always impressed when a customer and a CSR can talk like rational adults and find an agreeable solution, but i wish that frustration and anger didn't have to play such a large part in the equation
 
Status
Not open for further replies.

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top