I am planning to use webjet for flights and wotif.com for hotels. Any thoughts ......:?:
I never use webjet apart for a quick comparison for domestic flights and I always book directly with the airline.
As for wotif.com, I haven't used it for years.
Domestically, I recently booked a hotel through Agoda who took the full amount on booking. I found the best (cheapest) price for the hotel when searching through
www.hotelscombined.com. This is a great site that compares different 3rd party booking sites and you choose the site which has the cheapest rate.
For international flights I've used many of the sites already mentioned and have used Farecompare to track fares and alert me to changed fares.
For international hotels I have used booking.com without any problem when I have checked in. I have had a couple of issues with them tho' and they did attend to both matters promptly.
The first matter was a review of a hotel we stayed at in Santiago last year - I said I wouldn't recommend it and would not stay there again, citing various issues from poor customer service to mouldy bread for breakfast etc etc. Well my review was published - edited - and presumably the system gave it a score of 7.9. It was not a score I would have given so I contacted them and said the score was at odds with what I had written and if they didn't want to change the score, they should remove the review. They removed the review. It was then I noticed that there were not so many reviews of the hotel so I wondered if others had similar problems.
The second matter occurred earlier this year. I booked a hotel which did not require a deposit but perhaps an over enthusiastic hotel clerk mis read the booking and charged me a deposit. I contacted booking.com and they fired off an email to the hotel, kept me in the communication loop at all times, and within a week I had the deposit refunded and my FOREX fees refunded too. I was very happy with their customer service.
Re the matter of reviews
While some posters may think the reviews on booking.com etc are somewhat more reliable than say Tripadvisor, I don't agree. In my instance, the comments were edited and the score was not reflective of what I said ... I suspect that there are many hotels on various sites with inflated scores / edited comments.
Since being stung last year, now I post on the TA forums and other forums to see what "real" people say about a hotel - yes you can get biased remarks there too but at least I can ask questions and sort through the info myself.
I've learned that some reviews on many sites by some of our "global cousins" are not worth reading, and TBH, over the years I tended to look for what and Aussies or NZers say about a hotel, it's customer service, location etc rather what has been said by some of our "global cousins" who seem more concerned about things that don't worry me (eg, not enough choice for jams at breakfast, or no ice machine etc). Tho' I have to admit my "system" failed me miserably when we stayed at a hotel in Glasgow - it was the pits !!