FlyingFiona
Active Member
- Joined
- Jul 4, 2020
- Posts
- 574
I have been having a terrible terrible time trying to book a BC reward flight from Europe to Melbourne in June. Anytime I've found available routing and gone to book it I've got as far as the step before payment and then received an error code saying they are unable to confirm my flights, please start over. This has happened over several days and with several different routing options.
Next course of action. Ring the call centre for assistance. "I'm sorry madam but there is no BC available on those flights." "Then why can I see them?" "Our systems are more up to date in terms of availability of seating than yours." Ok back to the search and find and attempted booking process and same error message. 24 hours later I call the call centre again.
"I'm sorry madam but there is no BC available on those flights." "Then why can I see them?" "I don't know....let me place you on hold." Meanwhile I actually decided to split the bookings into two segments CDG-DXB-SIN and then SIN-MEL. I successfully book the SIN-MEL leg while on hold and tell her this when she returns. She has no idea why (she has no idea about anything!). So I asked if she can now book me on the CDG-DXB-SIN leg and add it to that booking. No. Can I book it and she merge the bookings. No. She can only "link" them in the system. Does this mean I can be booked all the way through from CDG? She doesn't know.
So I've now got two different bookings which are apparently "linked." Which is clearly not ideal.
My three questions to you all are:
1) Does anyone know whether I be booked all the way through from CDG? Or would I have to clear Singapore customs and then recheck in etc? (I have a 5 hour stop in SIN so the chances of missing the flight because of late arrival of the previous flight is slim - but having to clear Singapore customs in Covid times is a whole other world of pain I don't want to undertake.)
2) Would you pursue Qantas to rebook this as one ticket? If so how? (Because those call centre people knowing absolutely NOTHING and I don't know how to get a hold of someone with actual knowledge of Qantas systems.)
3) Why on earth can't Qantas see availability on their systems when I've just proven by booking while on hold to them that there is?
Next course of action. Ring the call centre for assistance. "I'm sorry madam but there is no BC available on those flights." "Then why can I see them?" "Our systems are more up to date in terms of availability of seating than yours." Ok back to the search and find and attempted booking process and same error message. 24 hours later I call the call centre again.
"I'm sorry madam but there is no BC available on those flights." "Then why can I see them?" "I don't know....let me place you on hold." Meanwhile I actually decided to split the bookings into two segments CDG-DXB-SIN and then SIN-MEL. I successfully book the SIN-MEL leg while on hold and tell her this when she returns. She has no idea why (she has no idea about anything!). So I asked if she can now book me on the CDG-DXB-SIN leg and add it to that booking. No. Can I book it and she merge the bookings. No. She can only "link" them in the system. Does this mean I can be booked all the way through from CDG? She doesn't know.
So I've now got two different bookings which are apparently "linked." Which is clearly not ideal.
My three questions to you all are:
1) Does anyone know whether I be booked all the way through from CDG? Or would I have to clear Singapore customs and then recheck in etc? (I have a 5 hour stop in SIN so the chances of missing the flight because of late arrival of the previous flight is slim - but having to clear Singapore customs in Covid times is a whole other world of pain I don't want to undertake.)
2) Would you pursue Qantas to rebook this as one ticket? If so how? (Because those call centre people knowing absolutely NOTHING and I don't know how to get a hold of someone with actual knowledge of Qantas systems.)
3) Why on earth can't Qantas see availability on their systems when I've just proven by booking while on hold to them that there is?