Hi everyone,
I need some assistance with my predicament please.
I booked 2 PAX RTW in U class through qantas back in Sept for July22 and had been ticketed constantly after slight time changes up until March 10th.
We had another notification of a CX flight time change by 20mins last Thursday which I noticed was not then ticketed. I checked the MBB on qantas and all partner airlines yesterday and noticed the following flights missing:
CX SYD-HNK-JFK
QR CDG-DOH-DXB
QR DXB-DOH-NRT
If I download my itinerary from MBB it comes up with all flights, issued March 10th.
From a previous thread, I came to the conclusion that Qantas failed to reissue tickets after last weeks flight change, which caused CX and QR to autocancel our legs.
Since this was clearly Qantas fault, whats the best way to push to ensure we can keep our U flights to the destinations we need to be? I have called the call centre and they said the business rewards seats were no longer available so I got them to escalate it to Oneworld distruptions desk. They said to wait 24hrs for a response.
I've not got much hope for them to reinstate the seats so I'm wondering how I could push this further if they do not. We're devestated since both QR long legs were in Q Suites and that was our biggest reason for collecting points and booking this trip. We've also just booked some non refundable trains and budget flights through Europe last week totalling $3k as we thought it seemed safe enough to now do so.
We're veey worried that Qantas will say that there would be only a few options such as:
- Rebook us to non ideal economy awards which will feel like a waste of our 318k points x2 but might need to take if we want to get there.
- Find no suitable seats meaning theyll either change our whole booking to individual point legs for whats left and paid flights for the missing legs, which would 100% result in us cancelling and losing our 3k.
Basically, just need to know what my best approach would be if they leave us with those options even though this is on them. We wernt even notified of the flights being removed, found out myself and cant imagine how bad it would have been if we turned up to the airport.
Appreciate the help
I need some assistance with my predicament please.
I booked 2 PAX RTW in U class through qantas back in Sept for July22 and had been ticketed constantly after slight time changes up until March 10th.
We had another notification of a CX flight time change by 20mins last Thursday which I noticed was not then ticketed. I checked the MBB on qantas and all partner airlines yesterday and noticed the following flights missing:
CX SYD-HNK-JFK
QR CDG-DOH-DXB
QR DXB-DOH-NRT
If I download my itinerary from MBB it comes up with all flights, issued March 10th.
From a previous thread, I came to the conclusion that Qantas failed to reissue tickets after last weeks flight change, which caused CX and QR to autocancel our legs.
Since this was clearly Qantas fault, whats the best way to push to ensure we can keep our U flights to the destinations we need to be? I have called the call centre and they said the business rewards seats were no longer available so I got them to escalate it to Oneworld distruptions desk. They said to wait 24hrs for a response.
I've not got much hope for them to reinstate the seats so I'm wondering how I could push this further if they do not. We're devestated since both QR long legs were in Q Suites and that was our biggest reason for collecting points and booking this trip. We've also just booked some non refundable trains and budget flights through Europe last week totalling $3k as we thought it seemed safe enough to now do so.
We're veey worried that Qantas will say that there would be only a few options such as:
- Rebook us to non ideal economy awards which will feel like a waste of our 318k points x2 but might need to take if we want to get there.
- Find no suitable seats meaning theyll either change our whole booking to individual point legs for whats left and paid flights for the missing legs, which would 100% result in us cancelling and losing our 3k.
Basically, just need to know what my best approach would be if they leave us with those options even though this is on them. We wernt even notified of the flights being removed, found out myself and cant imagine how bad it would have been if we turned up to the airport.
Appreciate the help
