CX wrongly credited flight to BA. How to resolve?

[ermen]

1. Did a HKG - CMB turnaround the other day. Outbound HKG - CMB was an BA Avios Booking. Return CMB - HKG was a CX paid ticket.
2. On the return leg, had my QF number in the original booking. Also specified my QF number for the outbound Avios booking
3. At HKG airport, requested my return CMB - HKG boarding pass. After some fidgeting, the agent managed to print it.
4. Realised on board the plane that the return BP did not have my QFF number on it (nor did it have any other frequent flyer number). No dramas. Thought I would do a retroactive points claim
5. However, today I realise that the CX return flight had been credited to my BA account. I find this very strange as I never specified this in my CX paid ticket. Also did not check in for the outbound with my BA Avios number. Suspected that in printing my return boarding pass, my BA number for the Avios booking had somehow ported to the return booking.

Any suggestions as to how to resolve this? I have put in a claim in QF - but I am not sure what QF will come back with.
If QF reject it and say that it was credited to another program, was thinking of calling BA up and telling them to reverse this credit.

 

[Danger]

I've had to do this when a flight has wrongly credited to QF when my AA number was in the booking. It's a pain in the bum to fix.

I would phone, fax or email BA saying you did what you could to have the flight credit to QF but someone at CX didn't do their job and ask BA to uncredit it. Once this has occurred and it has been removed from your BA activity, submit a claim to QF but instead of using the online missing credit form, write a letter or send a fax or email; they will need evidence that it's been removed from your BA account.

Depending on how BA removes the flight it may actually pay to have a printout of your activity now (ie. with the flights credited) and then a printout later showing the flight has been removed. Hyatt, for example, simply deletes activity whereas AA actually has a line item showing the removal (like a bank account).

It will take time and maybe more than one go.

 

[Fiches Mouser]

Just went through this exact issue with SQ/VA.

SQ refused to reverse the crediting – they claimed it was impossible.

VA obviously said they couldn't credit as it was already credited to SQ.

About 120 SCs wasted for me. Not sure if I should pursue it... if you get anywhere, I might be inspired.

Best of luck ermen!

 

[andye]

I had no luck with MH wrongly crediting a flight to them instead of QF. Received emails x 2 saying impossible. Similar problem as had asked the MH gate staff to change number but I didn't ensure the BP had it recorded.
Missed QF SG as a result and now have 15K excess points in a devalued Enrich program.

 

[ermen]

I have had some initial progress trying to get BAEC to reverse this.
Call the UK line which not very useful but spoke to someone from the HKG line where I am based with better progress. Explained the situation and told to email and they will process it on their back end. Got an email acknowledging this case was in progress.
*fingers crossed*

 

[Joshua]

I've had this similar situation twice with CX. Once CMB-SIN got credited to my Asia Miles account after I did an upgrade to F a sector in the booking. Ended up giving up with that one. More recently I had a boarding pass actually had QFF on it yet it still credited to Asia Miles... this is obviously quite unusual. One call to MPC, after about a week they did a reversal and also had it credited to QF.

I think getting onto it quickly and that it erroneously credited and the BP as evidence you will get it reversed with some patience & persistence. CMB-HKG would actually better to credit to BA however CMB-xBKK-HKG is the routing for QFF!

 

[ermen]

Update to this:

BAEC reversed the CMB - HKG leg after 2 weeks from submitting my letter (and within the service period!)
But prior to them reversing, I had submitted a mileage claim to QFF and it came back (ironically the day that the flight got reversed from BAEC) that miles had been credited to another FF program.

So now, to manually email QF to get them to credit properly.

 

[ermen]

Final update - QF credited the flights within 24 hours after writing to them to explain the situation