Dallas or the bush?

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turtlemichael

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I booked flights in AA A and I class on the Australian website. All well until AA changed my flights to give me what I consider an unacceptably short transit in DFW given the consequences of missing the connection - no more flights that day, missed transfers at the destination the following day. The reduction was from 3hours 30 minutes to 1 hour 20 minutes. From experience, even if on time, that can be very short in DFW.

Am I better talking to Brisbane (I think) or Dallas about changing to an early flight to get a longer transit - hopefully they'll agree but is one better than the other to deal with?
 
Am I better talking to Brisbane (I think) or Dallas about changing to an early flight to get a longer transit - hopefully they'll agree but is one better than the other to deal with?

This happened to me a few months back when a flight of mine was cancelled and they put me on a later flight. I called and moved to an earlier flight (I can't remember which number I called now, but I definitely didn't speak to an Australian).

They will try to charge the itinerary change fee, but make sure you get them to waive it as you're changing because your new flight isn't appropriate (the person I spoke to needed to talk to a supervisor to get permission to waive it but they did).
 
With status, I think I've read it’s better to phone the US number as they’ll route you to a premium operator who’ll be more likely to find the best deal for you.
 
I've had no problems with BNE apart from holding until they answer.On the one occasion they needed to talk to a supervisor they said they would call me back and did within 15 minutes.
A 75 minute connect is easy even at different terminals but does not allow for a late plane.
 
I had the same problem a few months back when an AA award flight (booked via QF) via ORD was changed from 3.25 hours to 1.25 hours connection time. I phoned QF and although there were no award seats on an earlier flight the problem was solved between QF/AA and new seats opened up within 24 hours. As the outbound flight was International I was much more comfortable with 2.75 hours to connect. There was even time for a quick shower in the AC (well worth the $50 for a day visit in each of LAX and ORD).
 
DFW is definitely an airport where I have seen passengers running hard to make a connection often without success.
Then if you are late to the gate someone else may have your seat if it is an over sold flight so the boarding staff tell you "sorry the flight is closed" even when the plane is just sitting there waiting.
That airport is the one not to try a tight connection as it messes up your connections from that hub.
 
Domestic to domestic transfer at DFW, then 1:20 is acceptable and AA is unlikely to be convinced otherwise. Even if changing terminals, the new Skylink provides regular, quick transfers without the need to go through security screening. You will only have problems making a connection if the inbound flight is quite late.
 
Sound like AA have done some great work at DFW!
Is it still one of the busiest in the US?
I have been avoiding that hub for a while.
 
Agree with NM.Last month we had a 55 minute connect.arrived at Terminal C,walked to terminal D and still had time to have 15 minutes in AC.And yes you can walk from C to D without taking the Skylink.
 
Sound like AA have done some great work at DFW!
Is it still one of the busiest in the US?
I have been avoiding that hub for a while.
Skylink made a big difference, especially as terminal transfers are all air-side now so no need for security screening if arriving and remaining in transit.

Yes, it is one of the busier airports in the USA, but certainly not the busiest. Its a huge AA hub, but not that much other traffic. AA is probably around 65-75% of the traffic.
 
I've also managed some sub 1 hour connections at DFW very easily (though on the last occasion, if I'd dallied over another nice cold G&T at the bar like I was considering doing, I wouldn't have been so lucky.. pick the person used to waiting for boarding calls in the lounge :!:)

The one time I missed a connection, I dropped in to the nearest AAdmirals lounge, asked for help and was re-routed to my final destination (sans fuss and including a smile .. ahh if only we had AAngels in the QF lounges! :))
 
Domestic to domestic transfer at DFW, then 1:20 is acceptable and AA is unlikely to be convinced otherwise. Even if changing terminals, the new Skylink provides regular, quick transfers without the need to go through security screening. You will only have problems making a connection if the inbound flight is quite late.
I disagree - AA in BNE are generally quite accommodating for such changes, especially if you have not yet agreed to them.

For me, 1½ hours is the minimum I would be happy with. Normally you have the option on-line to confirm agreement to such changes on line. I would not use this; I would research my preferred alternatives and have them ready when ringing up to fix.

There are far too many things that can go wrong and DFW is huge, many gates are a 5 minute trot from one of the Sky link Stations.

Two years ago we had a 1:25 minute scheduled connection at DFW¹.

Boarded and left the gate on time at LGA, but the aircraft pulled to a holding bay while the pilots had to "re-compute weights" for approval This took 20 minutes.

We landed 25 minutes late and there was a 10 minute taxi to the gate, where, there was already another aircraft. We waited another 25 minutes before the gate could be accessed. Fortunately we were in First class but still, we got off the aircraft 25 minutes before the SEA flight was due to depart. On checking the monitors it was shouwing as on time and boarding.

Here's the killer - we arrived at gate C29, our SEA flight was departing D28 (See map below). We had a 5 minute stride to the station at C30², just missed an anti-clockwise train and took the next going the other way; alighting ~6 minutes later at the Northerly D station; came down the escalators at D24; another 4 minutes saw us at the gate with only a few stragglers. We fell into our First class seats after scrambling to find somewhere to put our luggage (my bag ended up somewhere around row 10) about 10 minutes before departure.

¹
LGA-xDFW-SEA; this was rebooked for the day after flights were cancelled out of NYC due to lightning & we would not make our 2¼ hour connection at ORD that evening.

² Note there are two Skylink train stations in each terminal. The symbols on the map show where the escalators to the station can be accessed, not where the actual stations are.

terminal_DFW.gif
 
A little OT, but how cool is that massive car rental drop-off facility south of the airport? I had some reluctance hiring a car in Dallas and doing this drop-off trick but it all worked out very smoothly. BTW, don't believe directions that your GPS gives you, follow the rental return signs!
 
A little OT ... BTW, don't believe directions that your GPS gives you, follow the rental return signs!

Sorry to maintain the OT momentum, but, yep, once I was asked by a GPS to get on to a road that was on the inside of the perimeter fence at Tullamarine. Needless to say, I felt uncompelled to do that. My car did not have wings.
 
I disagree - AA in BNE are generally quite accommodating for such changes, especially if you have not yet agreed to them.

For me, 1½ hours is the minimum I would be happy with. Normally you have the option on-line to confirm agreement to such changes on line. I would not use this; I would research my preferred alternatives and have them ready when ringing up to fix.
The problem is deciding where to draw the line. When catering for delayed inbound flights, do you allow for a 15 min delay, 30 mins, 45 mins, 2 hours? At some point you have to decide if a transit is viable vs over-nighting just to be sure.

Also consider where you are coming from and the time of the year. If coming from say NY or Chicago and its winter, your chance of a delayed departure from origin are high. And if transiting DFW in late summer, local weather may impact arrival - though a good chance the connecting outbound will be similarly delayed.

Personally I would be ok with 80-90 mins in DFW unless it was really important that I did not mis-connect, in which case I would be over-nighting to minimise the chance of problems.
 
The experience was actually in June 2008.

FWIW, I do like to be at the gate when boarding commences and also like a good 30 minutes lounge time. Of course some of the gates are a good 7-8 minute walk from the nearest lounge.

With all that, 120 minutes is the minimum I strive for at DFW. If it means I spend 60 minutes in a lounge rather than 15 all is well and good.
 
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FWIW, I do like to be at the gate when boarding commences and also like a good 30 minutes lounge time. Of course some of the gates are a good 7-8 minute walk from the nearest lounge.
Always advisable practice for AA flights.
With all that, 120 minutes is the minimum I strive for at DFW. If it means I spend 60 minutes in a lounge rather than 15 all is well and good.
Yep, I also tend to have the same goals. And where practical I would also make plans that includes the same targets. But if there was a schedule change or there was no flight combination that allowed those targets, I would not be concerned with an 80-90min transit at DFW, having no expectation that a lounge visit was to happen. For such a transit, my priority is getting from one flight to another rather than visiting the lounge. If a lounge visit happens, then its good and a nice way to relay before the next flight. If it doesn't happen then I am not overly concerned. Getting to the destination is my priority - but of course missing a connection seriously impacts on achieving that priority, so there is always going to be a trade-off between minimising mis-connection risk, getting to the destination, and enjoying time in the lounge.
 
The other thing is to not try taking the last flight out of any airport.
If you can make it the third last by luck or design then you have 2 chances to recover from your flight cancellation.
I got stuck in NYC and about 200 passengers got a rathole hotel when the last flight got cancelled due to foul weather.We got the last hotel pick that night and I needed a thong to wack the roaches.A truly memorable travel experience.
 
Thanks all for the advice. Here is the outcome. The flights are SFO-DFW-SJO. Being to an international destination makes little difference at DFW. Yesterday I phoned Brisbane twice. Was on hold the first time for 30 minutes and 45 minutes the second time at which point I gave up. So I phoned the US this morning and flights were changed without any problem to give me a 3hr 40 minute transit time. As it's the last flight of the day to SJO I feel more comfortable with that.
 
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