Has anyone else experienced the service Cellarmasters are renowned for?
First of all, the orders I purchased with gift cards were stopped by the Cellarmasters account team. They assumed, it was an error because the balance on the invoice was zero. Did they contact me? No. After 2 weeks I called and had to get the orders manually released. The guy on the phone said it always happens and normally it is only resolved after a complaint. Thumbs up for service!!!
Now I notice they have declined four cash rewards purchases I made via credit card payments. All four tracked correctly but have been declined a couple of weeks later.
Goes to show why I will only shop with Cellarmasters when they have massive coupon deals.
Birdyzone
