Depressing Travel Day [XLD flight, last day to make SG]

[travelislife]

Today was just one of those days. After working the last 10 days straight I was booked to fly out of OLP to ADL then connecting through to MEL. Well all flights were cancelled between ADL and OLP. So I am now driving from OLP to ADL and look like I will miss the last QF flight to MEL by about 10 mins. I have booked the later Jetstar flight as backup.

Now the really depressing bit is I have lost 40SC due to this. I was going to hit Gold 1 day before the end of my year on 31st of March but now that doesn't look possible by missing out on these. With very little time off between now and then I don't see much opportunity unfortunately.

Just one of those days

 

[Simo]

Re: Depressing Travel Day

That is really bad luck.

 

[mannej]

Original routing credit?

 

[alieninperth]

Re: Depressing Travel Day

As the flight was cancelled by QF will you be able to claim original routing credit. I have read a few things around here about it. I certainly am going to do so when I complete my JSA, they re-routed me to a direct flight rather than connecting me through MEL as I originally planned. see here http://www.australianfrequentflyer....ng-status-credits-original-routing-24875.html

 

[travelislife]

Re: Depressing Travel Day

About 40mins from ADL now. The problem with original routing credit is that I havent been put on a different route by qantas. I have cancelled my QF flexi flights for a credit and then driven then separately booked Jetstar flight (as they wouldnt transfer my fully flex to that flight). Sorted through our corp travel agent which is always a pain in the cough too.

 

[alieninperth]

Re: Depressing Travel Day

I reckon its still worth a crack at it though.

 

[serfty]

Re: Depressing Travel Day

I checked and all fights (QF2613 QF2615 etc) from OLP to ADL this afternoon/eveing have indeed been cancelled.

It should not matter how it actually occurred with your booking, since Qantas cancelled those flights you should be eligible for ORC.

I would not use your TA to make the claim however; do it yourself.

 

[N860CR]

Re: Depressing Travel Day

Has anyone had experience with an ORC after Qantas cancelled and refunded a ticket (their cancellation, obviously, not yours)?

Might make my recent QF stuff-up a little easier to stomach.

 

[Mgjdubs]

Re: Depressing Travel Day

Has anyone had experience with an ORC after Qantas cancelled and refunded a ticket (their cancellation, obviously, not yours)?

I think you were the OP on a thread I just replied to? Anyway, we were cancelled on QF56 from AKL to SYD due to engineering issues (we were sent home on EK). It took them a couple of days but it did come through in the end.

 

[medhead]

Re: Depressing Travel Day

When they grounded the whole fleet I got an ORC for my cancelled flight that was refunded. My brother got an ORC last year after they put him onto an SQ flight to get back to Oz for a funeral.

 

[N860CR]

Re: Depressing Travel Day

I might give it a try. Good to see they rebooked him on SQ (I guess they get it right sometimes). It'd be nice if they had a uniform policy on how to treat disrupted passengers.

 

[Mgjdubs]

Re: Depressing Travel Day

I might give it a try. Good to see they rebooked him on SQ (I guess they get it right sometimes). It'd be nice if they had a uniform policy on how to treat disrupted passengers.

They do get it right sometimes. But consistency is not their strong suit. No, you'd never accuse Qantas of being consistent.

 

[travelislife]

Re: Depressing Travel Day

Thanks all for the tips. I will definitely give the ORC a crack and will go through the process tomorrow. Another point to make the day even a bit worse is that JohnK had kindly gone to the effort of mailing me a QC pass that expired today. It was going to go to great use in the ADL QP during my 2hr layover but is unfortunately useless with the lounge closing after the last QF flight. Also all the food places offering a decent meal in the airport are closed so it is coughpy snacks for dinner for me!

Get me home already!

 

[N860CR]

Re: Depressing Travel Day

Had success with my claim so you shouldn't have any problems.

A little annoying that Customer Care didn't bother to mention it in their template response... But I guess we've become used to that.

 

[travelislife]

Re: Depressing Travel Day

Ok had a look through the thread on claiming ORC, what is the email address I have to email? And is it best to just send through my original booking numbers and then the one I ended up travelling on?

Thanks.

 

[N860CR]

Re: Depressing Travel Day

[email protected]

Just advise your booking reference, cause of disruption and final outcome

 

[medhead]

As your booking was cancelled you might have to send a copy of the original eticket itinerary. That's what I had to do with my cancelled flight as the route details disappeared on the system.


Sent from the Throne (80% chance) using Aust Freq Fly app

 

[travelislife]

I have sent an email in with the relevant information along with attached itineraries. What is the general response time? Or do they just post to your account and not reply to your email at all?

Thanks again for all the help, back out on Monday morning so hopefully it is a bit smoother this time!

 

[mikew]

I have done an ORC for a flight over the phone. Just ring during business hours and press option 3 (Qantas Club/Frequent Flyer Service Centre) and outline you want ORC for a canceled flight and that you had to take another carrier as a result (they should know exactly what you want and just do it for you - and if you don't get the response hang up and ring back). Your e-ticket will still be in the system so if they really want this they can look this up themselves. In terms of email response time I have found Qantas use a CRM system to paser the email and will rank you in order of status. An example of this is in the automated response I have seen in the subject line platinum ff even though I sent email from a different account to my ff and never mentioned word platinum in the email. Most times I email I end up with a missed call from an 03 number the next morning on my mobile when they have tried to call (they will normally call even just to say yew the points have now been credited)

Goodluck and hopefully enjoy the QP on your next flight under your own right.

 

[Simo]

Look forward to hearing about it on monday when we catch up for Breakfast,