This idea pleases me. I might give this a go. Consider it a final draft of the NCAT action summary.
I was only offered one alternative other than the forced schedule change, that being LAX-SYD for the next day. I pressed the LAX-MEL-SYD option on the same day but the agent insisted this wasn't possible even though it showed plenty of availability online.
Since then they've openly admitted their agent gave me incorrect information on the phone and acknowledged that this informed my decision, but are denying responsibility for it anyway.
Irony is knowing what I know about Qantas, getting an alternative at all can be tricky and if the agent hadn't proactively referred to and reminded me to file for the hotel compensation, I may never have even paid it second thought. But the agent did, and confirmed it before hanging up, so it's now the principle of the thing.
