Discrepancy of what constitutes an extra night!

[JohnK]

Stayed at Holiday Inn Silom recently.

I booked and paid for 3 nights on prepaid rate and there was a possibility I was not going to stay the full 24 hours of the 3rd night depending on when my business in Bangkok would finish.

I checked in as normal on the first night and stayed through to around 5:00pm on the 3rd day when I checked out early.

Looking at my Priority Club account and I now notice that I have only been credited with a 2 night stay instead of a 3 night stay. Does someone think they are doing me a favour?

Has anyone had any experience where they have checked out early and had to chase up a missing night. Is there something in the terms and conditions of Priority Club that defines how long a stay of a night has to be? Surely I do not have to stay until the next mornihg. How about people who have a late night flight and book a room checking at 2:00pm and checking out at 10:00pm. This is still a night, right?

I have sent an email to Priority Club asking to have this rectified as I need the extra night for Crack the Case promotion.

 

[Hvr]

Did they retain payment for the third night? If so then I reckon you should get credit for the three nights. Hope they resolve this for you.

I like the Silom HI and will be there next month.

 

[serfty]

You generally don't get credit for nights you do not stay.

If the night credit was important to me, I would have left the place without checking out, but contacted the hotel the day after the third night to tell them you "left early" - not telling them it was actually the day before.

 

[JohnK]

It is a prepaid rate so I did pay for 3 nights.

You generally don't get credit for nights you do not stay.

Define a night or a stay?

If I check-in at 4:00pm and check-out at 11:00pm is that a night or a stay?

If the night credit was important to me, I would have left the place without checking out, but contacted the hotel the day after the third night to tell them you "left early" - not telling them it was actually the day before.

Agree. I should have left the keycards in the room and left discreetly.

It is not the end of the world but interested to know why they would credit it as a 2 night stay only when I clearly used the room for part of the 3rd day/night.

P.S Can someone please add the "c" in onstitutes on the thread heading?

 

[serfty]

Stays may be important for PC status, but nights are not (unlike HHonors). It in the T&C's.

(Of course, with crack-the-case, nights are indeed important.:-|)

 

[markis10]

If you stay after the nominated checkin time I would say that counts, and ring PC, don't email, you should be able to get it resolved on the spot.

 

[NM]

I would suggest it is just the computer applying its logic by counting the difference between check-in date and check-out date and calculating the difference as 2 "nights". I doubt there is any more complex logic that "NightsStayed = CheckOutDate - CheckInDate".

 

[markis10]

I would suggest it is just the computer applying its logic by counting the difference between check-in date and check-out date and calculating the difference as 2 "nights". I doubt there is any more complex logic that "NightsStayed = CheckOutDate - CheckInDate".

Otherwise known as "Computer says NO"

 

[JohnK]

If you stay after the nominated checkin time I would say that counts, and ring PC, don't email, you should be able to get it resolved on the spot.

I have had a response to the email from Priority Club. They want me to send a receipt! What receipt? It was a prepaid stay and I never ask for a receipt on check-out unless they give me one?

Will probably give Priority Club Asia Pacific a call to see if I can get it resolved otherwise will need to spend money on another night for Crack the Case promotion.

 

[Austman]

Not exactly the same situation, but I booked 3 nights at Holiday Innn, Silom on the Friends and Family rate. A few days after my stay it showed in my PC account as 2 separate non-qualifying stays with the check-in dates of the first two nights. But a few days later the 3 nights appeared in my Crack-the-Case account. Then a week or so later my PC account showed 1 non-qualifying stay with the check-in date of my first night. So it was a bit strange but was right in the end.

 

[serfty]

I have had a response to the email from Priority Club. They want me to send a receipt! What receipt? It was a prepaid stay and I never ask for a receipt on check-out unless they give me one? ...

I know that it's not always possible¹, but always, always, always endeavour to retain a printed copy of the final folio when checking out.² This philosophy has saved me from hassles at least four times over the last 12 months.

¹ see my previous tip about contacting the hotel the night after to check out.

² This means no "express" check-out for this little black duck.

 

[docjames]

I know that it's not always possible¹, but always, always, always endeavour to retain a printed copy of the final folio when checking out.² This philosophy has saved me from hassles at least four times over the last 12 months.

¹ see my previous tip about contacting the hotel the night after to check out.

² This means no "express" check-out for this little black duck.

I always ask for a copy of the settled bill, when one isnt offered. Just to have record of zero balance etc. It's also for tax purposes at times too.

 

[JohnK]

Anyway I called Priority Club twice today (first time the consultant did not want to help so I called back) and now have an adjusted stay with 0 Priority Club points in my account.

This now gives me the 10 nights I need for Crack the Case and patiently waiting for my Priority Club points bonus and Platinum status until February 2013.

P.S As a Gold I did get an upgrade from a Superior room to a suite in the Plaza tower on this particular stay....

I know that it's not always possible¹, but always, always, always endeavour to retain a printed copy of the final folio when checking out.²

Good advice but most times I am in a rush to get out and if hotel does not offer receipt I forget to ask for receipt.

 

[markis10]

Glad it worked out for you, ringing is the best way to deal with things when it comes to PC and computers saying no. Their systems are not the best, which sometimes mean we come off worse than normal, but on the flip side, we get to benefit from promos without being targeted.