DJ Web-Check In Down Today?

[yohy?!]

Anyone else having trouble? Just keep getting the same 'check in 24 hours beforehand'...at T-20 Grrrr

 

[samh004]

Guess you’ll have to try your luck at the counter earlier. It’s a shame the airlines don’t have a "status" page to show what’s working and what’s not.

 

[jsd]

DJ's booking engine was offline from about midnight last night to about 6 am this morning for maintenance.

I guess this issue could maybe be related somehow, follow on effect or what have you (or maybe they forgot to turn it back on)


Josh

 

[koonyaflyer]

An web check-in is still down today. I dread to think what the airports are going to be like in the morning. No notification on the DJ website.

Hopefully Gold Status priority queue will deaden some of the crowded check in resulting from OLCI being down for so long!

 

[medhead]

Yes and all they could do was apologise this morning when I called them at 605 am. According to the guy on the phone there is a 45 minute cut off on check in but I'm on the first flight of the morning and check in, apparently, only opens 60 minutes before the first flight. The airport is going to be a big mess tomorrow.

I'm considering going out to the airport this afternoon to try kiosk check in.

 

[koonyaflyer]

Hi Medhead...I am in the same boat, first flight out of here tomorrow morning, with a 2 hour connect to an International flight. I spoke to Virgin and they have advised that they have no anticipated timeframe for OLCI to be up and running, although they did try to reassure me that flights today are not delayed as a result, which I am a little challenged to believe!

Whilst checking in at the kiosk will give you a Boarding Pass, I am concerned about the number of pax they will need to check in at the airport. Hopefully they will have extra staff on if needed!

 

[medhead]

Hi Medhead...I am in the same boat, first flight out of here tomorrow morning, with a 2 hour connect to an International flight. I spoke to Virgin and they have advised that they have no anticipated timeframe for OLCI to be up and running, although they did try to reassure me that flights today are not delayed as a result, which I am a little challenged to believe!

Whilst checking in at the kiosk will give you a Boarding Pass, I am concerned about the number of pax they will need to check in at the airport. Hopefully they will have extra staff on if needed!

An international connection is going to be hard. I hope it goes well.

I'm lucky to only have carry on luggage and domestic travel only.

edit:
I should have mentioned that if I go to the airport I'll report back how it goes. Not sure if were your located and if a trip to the airport is viable for you. I'm still considering going to archery but it is looking a bit cloudly and windy. So it is likely that I'll try the airport instead - relatively easy for me in Adelaide.

 

[medhead]

As an update, I'm pretty annoyed about this whole debacle by Virgin. I got to the airport this morning to be told that the flight (DJ401) was delayed 30 minutes by Sydney Air traffic control due to weather issues. I said something like 'they had fog did they?' The reply was yes. I then checked the RTA road cameras on the eastern distribution, the city and General Holmes Drive and the sky looked very clear. also checked on here to confirm that there was no fog in Sydney at 4:30am this morning. At the usual boarding time the gate area was very empty. Over the next 30 minutes a lot more people turned up to end up with a pretty full flight. Also QF 730 was boarding on time. (that is the good thing about Adelaide airport gate 18 can be seen from gate 15).

So I'm pretty annoyed with VirginBlue firstly for lying to me about the weather in Sydney. Secondly, because it seems pretty clear that the delay was due to the failure of the web check in system. If I'm travelling for work I need consistency. I also expect to be told the truth when things do go wrong.

 

[samh004]

So I'm pretty annoyed with VirginBlue firstly for lying to me about the weather in Sydney. Secondly, because it seems pretty clear that the delay was due to the failure of the web check in system. If I'm travelling for work I need consistency. I also expect to be told the truth when things do go wrong.

I think that’s worthy of a complaint and a please explain… I certainly would be demanding an explanation why they think staff should lie to customers.

Again it seems they aren’t ready for business pax.

 

[notmensa]

I flew BNE - SYD yesterday and was unable to do OLCI about 3 hrs before the flight. i kept getting the error message that OLCI was only available more than 60 mins before the flight.

At BNE I went straight to the customer service counter and explained that I'd been unable to do web check in. The lovely CS officer immediately checked me in. She said I was the third guest to report problems doing OLCI for the Sydney-bound flights and that she would report it to the IT group.

 

[Flashback]

One thing RyanAir seems to be OK at, then.

RYANAIR.COM TEMPORARY INTERRUPTION (11:30HRS 20th SEPT)

I hope it's back up soon, I need to book some flights to Faro before midnight tonight to get the sale fare!