Domestic Flight - Can't request upgrade and can't check in online

[algae]

Hi all,
Bit of a strange question, but wanted to see if I should be concerned at all.
I had a PER > CBR flight booked which was cancelled and moved to a PER>MEL>CBR routing (now a red-eye instead of a lovely daytime flight ).

Couple strange things about this:
- Booked through a travel agent (for work)
- When the change happened I didn't receive an email or text message from Qantas or the travel agent. Absolutely no notification. Just changed the flights in the app which i happened to notice.
- Before the change i could request a classic upgrade reward. After the change I get a "not available for this fare type" error. Calling qantas, they told me to speak to my travel agent about points upgrades and that Qantas can't help . (Return flight on the same booking ref number is eligible for upgrade)
- The app and website tell me to check-in at the airport, and online checkin isn't available.

Any idea what could be causing this? The PER>MEL flight is not a continuing international flight fyi.

Just all seems a bit strange, but i may be overthinking this.

 

[RealtimeY]

It sounds like the ticket isn't issued. Give your travel agent a call to confirm.

 

[algae]

That was my first thought as well, Malaysian website shows the right flight details and an eticket number. I called qantas a couple of days ago to ask why i couldnt upgrade, and they just said to reinstall the app, and to ask my travel agent to request the upgrade (absolutely useless agent, and i've spoken to many of them over the years for OWA bookings). They didnt flag anything about it not being ticketed.

But i just checked CheckMyTrip (which they finally fixed), and it shows an eticket number for my returning leg, but not the departing leg. So turns out you were right.

Called my travel agent who said "it is ticketed, but we havent confirmed youre happy with the changes, so i've done that now". (Absolutely useless travel agency, although the phone rep was great and based in Australia).

 

[ThatMrBlake]

Had a similar issue last week where I couldn’t check in or do upgrades. The travel agent and qantas were both pointing at each other saying a ticket needed to be reissued after a date change. It took a brand new booking reference to resolve.

 

[algae]

Had a similar issue last week where I couldn’t check in or do upgrades. The travel agent and qantas were both pointing at each other saying a ticket needed to be reissued after a date change. It took a brand new booking reference to resolve.

Lovely. The travel agent said it should be done in 5mins. It's now been 1h and I still can't upgrade or check in.
Might have to give them another call :/
Flight is meant to be later today, wish me luck!

 

[ThatMrBlake]

Lovely. The travel agent said it should be done in 5mins. It's now been 1h and I still can't upgrade or check in.
Might have to give them another call :/
Flight is meant to be later today, wish me luck!

Mine was for a 5am flight and noticed it at 11pm the night before. Over night team was able to deal with it in about 2 hours. The agent had to get on the phone to qantas to resolve.

 

[algae]

Mine was for a 5am flight and noticed it at 11pm the night before. Over night team was able to deal with it in about 2 hours. The agent had to get on the phone to qantas to resolve.

I just called back, new rep said the previous one just hadn't actioned it yet. So hopefully my nudge will get her to do it

 

[RichardMEL]

Ok, I also had an issue with upgrade not clearing to U on a dom flight on an amex issued tix. While this sometimes has happened with unticketed tickets, this one was definitely ticketed.

Anyway long story short I got it resolved easily by VIP (lucky me) but the point of commenting here was that they told me there is a known issue with agency issued tickets and QF doing things like upgrades (unsure about the checking in) these bookings due to some sort of software change.

(For reference, I first got to AKL and he was actually blocked from certain functions due to this. This doesn't bode well for most offshore agents having luck with this in the short term - which absolutely sucks!)

So seems to be a known issue that they are working on.

So good luck to us all?!

 

[algae]

Second call must have done the trick. It's now showing up correctly in the app, i can check-in & request an update.

What would have happened if I hadnt made any calls and rocked up to the airport 1h before departure (no check-in baggage) and tried to check-in? Would i have made it onto the flight?

Probably something i should raise at work, as we just changed our travel agent to these guys

 

[ThatMrBlake]

Second call must have done the trick. It's now showing up correctly in the app, i can check-in & request an update.

What would have happened if I hadnt made any calls and rocked up to the airport 1h before departure (no check-in baggage) and tried to check-in? Would i have made it onto the flight?

Probably something i should raise at work, as we just changed our travel agent to these guys

I happened to be at the airport the night before my issue. Qantas threw their hands up and basically said if the agent didn’t sort it out, I wouldn’t be getting on the flight in the morning. How true that would have been, who knows.

 

[algae]

I happened to be at the airport the night before my issue. Qantas threw their hands up and basically said if the agent didn’t sort it out, I wouldn’t be getting on the flight in the morning. How true that would have been, who knows.

That's my worry. That would have been particularly bad.

As a bit of good news to end my story, finally checked in. Also decided to put a very last minute business upgrade request in. And it actually got approved. So fortunately my story ended well.

But I know I'm also probably the only person in my company who would have bothered calling 3 times, checking CMT or even recognising there was a problem in the first place...