EF returning the same results

[anat0l]

Scanned a few titles in the forum but can't find something suitable (unless my trusty senses are letting me down)...

I'm using EF to look up various things such as seat maps, fare bucket availability etc.. Sometimes I'll be searching for one flight then try to lookup details for another. However, EF will return me the exact same results as the last search query, not the new one.

For example, I'm looking at a seat map for LA800. Now I try and look up a seat map for a different date and flight LA801 (using "New Search"). But EF spits out the same map for LA800 that I just searched before.

Basically, once I use a function (e.g. Fare Availability, Fare Costing etc.) for a particular flight and date, it stubbornly "remembers" that particular search and will not let me search other flights, times and/or dates - it just spits out the last search results for that function.

I'm using FF3 on Windows XP. I don't have admin rights to the computer - I'll try when I get home whether this problem recurs on my personal computer (home system is FF3 with Vista Home Premium).

Trying a different function before going back to the first one does not work. Logging out then back in does not work. Restarting the browser does not work. If I leave it for a while (viz. a few hours) it may "forget" the old query and the new query works fine. Tedious. I can get around the problem by logging off and deleting all the EF cookies, but again that's a tedious procedure.

Has anyone experienced a similar problem? Has it got to do with the speed of the queries (i.e. if too many queries in the same session, or not far apart from each other)? Or am I just a rough in the diamond?

 

[Evan]

Only ever noticed it with seat maps. But i have noticed it. Not recently though. I just made sure i did not open the seat map in a new window and it seemed to work ok.
E

 

[anat0l]

Only ever noticed it with seat maps. But i have noticed it. Not recently though. I just made sure i did not open the seat map in a new window and it seemed to work ok.
E

For me it happens for every function. And I don't open seat maps in a new window. I also choose to have the entire seat map on one page (not tabbed); don't know if that would make a difference.

 

[v8Statesman]

For me it happens for every function. And I don't open seat maps in a new window. I also choose to have the entire seat map on one page (not tabbed); don't know if that would make a difference.

Try using IE and see if the problem continues.

 

[serfty]

I have a very similar issue with my work desktop - it happens for both IE and FF. It does not happen at home, with my laptop, nor with QP PC's.

My solution is very simple; a refresh [F5] or [CTRL+R] fixes it.

Other than that, with FF 3, you can click the E/F icon to the left of the URL, then click "more Information" and check out your E/F cookies.

 

[ExpertFlyer Voice]

Hi folks, sorry about the lateness of this reply, however I wanted to address the issue. It appears that in certain companies or even countries that heavily use proxy servers cache the EF result pages and can cause these problems. Serfty - when you said that it only happens at work and not at home, that's why.

We're working on a way to get the proxy's not to cache the results pages from our end, but we'll need your help to test it. Anyone that can consistently reproduce these results please send an email to [email protected]

Thank you,
EFV

 

[serfty]

Unfortunately (?) new proxies servers at my work were implemented a few months ago and this problem is no more ...

 

[ExpertFlyer Voice]

This has now been fixed on our end to make the proxys not cache the pages. If you have any other issues please email us at [email protected]

-EFV