"accounts don’t match" Error - Attempting Transfer of Lounge Pass

[Ozliz]

I’m trying to transfer two lounge passes to a friend and her family member but keep getting a message that the frequent flyer accounts don’t match the details. Has anyone had this problem and if so can advise the solution?

My friend has rechecked the details for me and assures me they’re correct. One is a 7 digit frequent flyer number and the other is 10 digits. Any tips or tricks would be welcome as the frequent flyer portal has not been at all user friendly lately.

 

[flyingfan]

I had the same issue. It took a few goes entering the exact same details and logging in again before it worked, all on the same browser.

 

[Steady]

When I have had this message it was something in the name that was wrong not the QFF number

 

[scopedope]

I can't transfer using the app. If I login to website on a PC and do it, works every time.

 

[Ozliz]

Thanks everyone for the tips. I tried on the app and also in the browser on my phone but finally logged into QFF from a PC and had no problems.

So many glitches, mostly unexplained, recently. Getting very frustrating!

 

[Ricicles]

I had the exact same issue and ended up calling the service line - got through to the lovely Karen in Hobart and fixed in a jiffy! My niece had a big adventure coming up - teaching in the UK for a year and thought it would be a nice way to start her trip in the Mel first class lounge.