Eticket Receipt - not yet?

[Chucksta]

I made a change to my QF domestic flight over the phone on Monday morning. I usually get the email eticket on the same day.

It has been 3 days and still no sign of the eticket, therefore I cannot confirm my upgrade online.

I called qantas and they said there is a huge que of tickets waiting to be actioned by the ticketing office.

What else can i do??

thanks

Chucksta

 

[Mwenenzi]

As QF by phone to apply for the upgrade (if thats what you want to do)
I have done that at nil cost ($ or points)

 

[mole]

I made a name change to a ticket to Honolulu a few days ago and at the time was told it will probably take a couple of weeks to receive a confirmation email and show up in 'my bookings'. I was also told they are being actioned more by date of travel rather than when the request was received.

 

[pyffii]

Last week I made a date change for Melbourne-Cairns from February to June and was advised that the e-ticket receipt is in a queue and will be issued closer to date of travel...whilst the change has been reflected in "my bookings' I still have no receipt...But not hastled as not eligible for an upgrade so when the receipt arrives it arrives !!!!

 

[MelUser]

If you use checkmytrip.com and see an ETicket number at the top then you know that the ticket has issued.

 

[Chucksta]

As QF by phone to apply for the upgrade (if thats what you want to do)
I have done that at nil cost ($ or points)

I did that when i made the date change. The chap on the phone said he will take care of the upgrade.

It still says economy (s) class and I can't manually upgrade online because no eticket receipt sent yet.

It is just not good enough. In the past I have always received E-tickets within 24 hours.

 

[Aray]

I think Qantas must be having a heap of problems with their email servers ..

I booked a paid flightto LAX return .. took nearly a week to get issued and get the email .. when I changed dates it never got a reconfirm email ..

Also booked 2 awards flight on AA .. never got an email confirmation on either of the original bookings - only on one of them *after* I made a change .. still waiting for the other ..

My Bookings always showed the flights & changes immediately however .. and checkmytrip.com (great website!) is showing e-ticket numbers and confirmations for all of them however - so hopefully its ok !!!

The Qantas guy on the phone said they have 3 different servers for sending out emails .. one for domestic .. international & awards respectively or something like that ..