Etihad Flight and Gold Upgrade

[sf340fo]

Hello all,

I'm a long time reader but first time poster.

I am currently a velocity silver member, however I recently took a number of Etihad flights with the intent of the credit earned pushing me over to Gold.

This was a four leg journey, and 3 of the leg's had their associated points and status credits accredited to my velocity account within 72 hours. However the last flight, with the required points to push me to the gold tier, are yet to be accredited to my account 10 days later.

I am aware that they advise to allow up to 6 weeks for points and status credits to appear in your account, however later this week I have a work trip booked on virgin that I would like to be able to use the associated Gold membership benefits on. I have contacted the membership enquiries number, however the offshore assistant I spoke to wasn't particularly helpful, just telling me that they should appear within 4-6 weeks, but that they could take up to 6 months.

I am worried that if it does take this long that enough previously earned status credits will expire, making me unable to upgrade to Gold, which I would have done if I had received them within 72 hours like all of the other flights. I have already had about 50 credits expire in the past 4 days.

I am just wondering if anyone has any experience regarding this and any suggestions of how I may be able to expedite the process.

Thank you greatly for your help!

 

[jch]

You should definitely claim online if you have not received the credits within 14 days, I've had mine credited within 24-48 hours of completing a claim.

Claim missing points

experience.velocityfrequentflyer.com

On another flight which was from irregular operations (and hence a non-standard flight number), my VA number was on the boarding pass but it didn't credit.
My claim came back as "denied" so I called Virgin and asked them to expedite the claim, and it took one to two weeks after that.

Hope that helps.

 

[odysseus]

Also, you won't be penalised about the timing. When the flight is credited, the actual flight date is recorded.

At that point, your status should be correctly calculated. If by chance it isn't, contacting the service centre will rectify it.

 

[sf340fo]

Thank you both for your replies. Looks like a case of just being patient and waiting for them to hit my account. Once I can make the 14 day claim I'll do that. Good to know that I won't be penalised by the timing!

 

[Notyourbag]

Etihad are notorious of posting status credits late (my experience has been 4-6 weeks)

 

[Rubix]

Etihad are notorious of posting status credits late (my experience has been 4-6 weeks)

I find I usually have to claim aswell for most International non VA legs