Moopere
Established Member
- Joined
- Feb 10, 2010
- Posts
- 2,653
There are a couple of posts related to this one but they are ageing now. Though I'd add a refreshed data point.
Here is the relevant bit from the Velocity car hire web page:
With the # pointing to
Its pretty hard to misinterpret this:
"Regardless of how you book, when hiring in Australia and New Zealand, Velocity members earn 3 Points per $1 spent..." but in fact, one doesn't receive 3 points per $1 spent, you receive from Europcar (no comment on the others) 3 VFF points per 1$ of the car rental component, minus discounts (of course) and minus GST. No points for the various registration recovery, insurance recovery, administration recovery, premium location or the myriad other fees and charges.
Recent experience for me was a 2d rental coming to $107.47 total cost inc GST of which $85.32 - $12.80 (of discount) = $72.52 ex-gst was the actual car rental component. I received 218 VFF points for this (3x 72.52 = 217.56)
Its probably above board, Europcar has no idea whatsoever, I just called them and they said they don't work with FF points at all, its Velocity that does it all ... which boggled my tiny brain as surely Europcar _pays_ for Velocity points and transfers them? In any event, I was transferred to an answering machine in customer relations at Europcar which was full of messages and couldn't take any more so I got disconnected.. Customer Relations eh? One has to smile.
I'll write to Velocity next as on balance it probably is their problem ... their web page is completely misleading.
Here is the relevant bit from the Velocity car hire web page:
Virgin Australia offers the largest network of car hire partners in Australia and access to hire cars in over 12,000 locations worldwide^.
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Points earn
Regardless of how you book, when hiring in Australia and New Zealand, Velocity members earn 3 Points per $1 spent and Silver, Gold and Platinum members earn a market leading Points bonus on top of the base Points earned[SUP]#[/SUP].
With the # pointing to
Its pretty hard to misinterpret this:
"Regardless of how you book, when hiring in Australia and New Zealand, Velocity members earn 3 Points per $1 spent..." but in fact, one doesn't receive 3 points per $1 spent, you receive from Europcar (no comment on the others) 3 VFF points per 1$ of the car rental component, minus discounts (of course) and minus GST. No points for the various registration recovery, insurance recovery, administration recovery, premium location or the myriad other fees and charges.
Recent experience for me was a 2d rental coming to $107.47 total cost inc GST of which $85.32 - $12.80 (of discount) = $72.52 ex-gst was the actual car rental component. I received 218 VFF points for this (3x 72.52 = 217.56)
Its probably above board, Europcar has no idea whatsoever, I just called them and they said they don't work with FF points at all, its Velocity that does it all ... which boggled my tiny brain as surely Europcar _pays_ for Velocity points and transfers them? In any event, I was transferred to an answering machine in customer relations at Europcar which was full of messages and couldn't take any more so I got disconnected.. Customer Relations eh? One has to smile.
I'll write to Velocity next as on balance it probably is their problem ... their web page is completely misleading.
