Everyone's a Winner Promo

[wrldtrvllr]

Anyone remember the short duration promo Everyone's a Winner back in early Jan this year?
Where every flight booking made got a prize.

Has anyone that booked flights in that eligible period received their prize yet?

Winners were supposed to be announce 24 Jan but I've not heard anything back.

 

[Deleted member 29185]

Can't help I'm afraid. Saw it, but thought it to be, well ... underwhelming.

 

[AIRwin]

Is it here?
https://www.velocityfrequentflyer.c.../index.htm?icmpid=VFFhp_footer_programupdates

 

[odysseus]

FWIW here are the terms: https://www.velocityfrequentflyer.com/content/Specials/virgin-australia-everyonesawinner-terms/

If they're operating in line with that, then you weren't a major winner. They don't require that they post a list of winners.

 

[wrldtrvllr]

Is it here?
https://www.velocityfrequentflyer.c.../index.htm?icmpid=VFFhp_footer_programupdates

Doesn't look to be...

FWIW here are the terms: https://www.velocityfrequentflyer.com/content/Specials/virgin-australia-everyonesawinner-terms/

If they're operating in line with that, then you weren't a major winner. They don't require that they post a list of winners.

I guess I win the thanks for entering prize...

 

[liamsal]

If they're operating in line with that, then you weren't a major winner. They don't require that they post a list of winners.

True but what about the actual prize itself? I never received a $50 voucher (assuming I didn't win the HKG flight or J upgrade)

 

[samas]

From the T&C posted above

5. The promotion commences at 12:00am AEDT on 10 of January 2018 and ends at 11:59pm AEDT on 12 January 2018 (Promotion Period).

24(b) We will send the voucher within six (6) weeks of the end of the Promotion Period.

So they have until noon this Thursday 22nd to deliver our vouchers.

I put this Saturday in my calendar to chase up if not received.
My booking/entry was via corporate travel agent. The T&Cs did not say it had to be a direct booking.

If I got nothing I was going to question if I was even in the draw.

 

[clipped_wings]

You want me to drop in and ask What The?

I live near their office in Erina.

 

[liamsal]

Spent about half an hour on the phone with someone from Platinum... initially had no idea about promo, then I read them the link to the T&C's and they read through them. They said not everyone wins a prize, I told them to re-read T&C's. She then agreed, but said my travel didn't fall within the specified dates, I said check again and she apologised saying it was in fact valid. Then stated she would follow up next business day. Next day I received an email from V-Holidays with a $50 voucher attached as a gesture of goodwill. Um what?

Still no sign of winners announced on Velocity website, wonder if it was even a legit competition.

 

[samas]

I've just shot off an email with request for info about the winners, and advising I had not yet received my prize.

 

[galend]

I received an email on the 21st of February with a promo code for the $50 Virgin Australia Holidays Voucher.

Email read:

Congratulations!

As part of our recent competition you've won a $50 Virgin Australia Holidays voucher.

So why not get going now?

You can redeem your $50 voucher on Virgin Australia Holidays' entire range of holidays, special experiences and event getaways.

Simply head over to the Virgin Australia Holidays website, select your preferred travel package valued at $500 or more^ and enter your voucher number in the Promo Code section of the Travel Details and Payment Selection page.

 

[flydoc]

Received this today. Better late than never?

 

[wrldtrvllr]

Received this today. Better late than never?

Likewise. Funny thing is it says at the bottom: "Travel may occur between 07 May 2018 and 07 May 2018."

Geez. Thanks for being so accommodating VA. Don't think they put much thought into the email.

 

[samas]

I received my manual $50 voucher on 23rd February from Velocity team.
But when I went to use it today didn't realise the minimum $500 spend as screenshotted in other replies above - as this was not in the T&Cs so I'm going back to Velocity about this one. Tried using it on a $360 booking.


False or misleading statements

 

[oz_mark]

I received my manual $50 voucher on 23rd February from Velocity team.
But when I went to use it today didn't realise the minimum $500 spend as screenshotted in other replies above - as this was not in the T&Cs so I'm going back to Velocity about this one. Tried using it on a $360 booking.

It was in the description of the voucher. From the email I received in January

The Virgin Australia Holiday voucher.
Eligible members will receive their voucher code 5 weeks after the promotion end date of 23:59 on 12 January 2018. Voucher codes may only be used on holiday packages which include flights and accommodation for a minimum value of $500. The voucher is valid for bookings made until 07 May 2018.

 

[Flyinfish]

I too booked a flight during this promo period, received no further communication whatsoever. Phoned customer service (I'm Gold), was on the phone for over an hour with both CSRs denying I was entitled to anything. After lodging a complaint the matter was 'escalated', I received a message to call back, a voucher number was read out over the phone. Expiry < 3 weeks . Pitiful customer service, so unimpressed.

 

[samas]

It was in the description of the voucher. From the email I received in January

The email I received in January advising of the promo "Samas, let's make the start of 2018 one to remember" didn't mention anything of minimum $500 spend either

*Virgin Australia: Full competition terms and conditions can be accessed at https://www.velocityfrequentflyer.com/content//Specials/virgin-australia-everyonesawinner/. The competition commences at 12:00pm AEDT on 10 January 2018 and ends at 11:59am AEDT on 12 January 2018 (Promotion Period). Entry is open to eligible Australian residents who are Velocity Frequent Flyer members and 18 years or older, except employees of the Promoter, Velocity employees and agencies associated with this promotion and their immediate families (Entrant). Entrants will automatically receive one (1) entry when they book a Virgin Australia marketed and operated flight during the Promotion Period (Eligible Booking). Entrants must enter a valid Velocity membership number at the time of booking and they must have either a contact phone number or email address on their Velocity account to be eligible. There is a limit of one (1) prize per customer, however multiple bookings can be made during the Promotion Period which will result in extra entries. All winners drawn at Anisimoff Legal, Suite 5, Erina Plaza, 210 Central Coast Highway, Erina NSW 2250. The Winners will be notified after 12pm AEDT on 24 January 2018 directly by phone or email. Average total prize value is $124,686 AUD (excluding GST). The prize is not exchangeable and cannot be taken as cash. The prize pool consists of; one (1) return Economy Class flight for two (2) people flying Virgin Australia departing from any Australian capital city to Hong Kong, twenty-five (25) Domestic Business Class Upgrades for one (1) person on a pre-existing booking flying Virgin Australia and twenty-five (25) Short haul International Business Class Upgrades for one (1) person on a pre-existing booking flying Virgin Australia. Members who book during the Promotion Period and who do not receive one of the fifty-one (51) prizes as listed above will receive a $50 Virgin Australia Holidays gift voucher for use on any holiday package purchase with Virgin Australia Holidays. The Velocity Member Terms and Conditions apply, available at https://www.velocityfrequentflyer.com/content/TermsConditions/. The Promoter is Velocity Frequent Flyer Pty Ltd (ACN 601 408 824) of registered address 56 Edmondstone Road, Bowen Hills, Queensland 4006. Authorised under NSW Permit No. LTPS/17/20892, ACT Permit No. TP17/02662, SA Permit No. T17/2474.

 

[clipped_wings]

What a shame. I hate when we get so excited about a promotion, only to be deflated by the fine print.