Exemplary service on QF11 last night - how do I tell Qantas?

[FlyboyAl]

I flew syd-lax last night on QF11 and we were looked after by a flight attendant whose name was Pat. How do I get to qantas to tell them how good this guy was?
I was in the rear exit row seats on the 380 and he was in the crew seat in front of me so we struck up a conversation between the guy next to me, Pat and myself.
From that point on, we got unbelievable service from him during the whole trip.
I just want to let someone know officially.

 

[Flying Fox]

Try

Other Qantas Contacts

They have always got back to me after the provision of feedback.

 

[ozavanti]

I've previously used Qantas's twitter feed (@QantasAirways) and got a reply saying the social network team would pass it on.

 

[Coathanger]

I used the email link under 'Customer Care' from the link provided by Flying Fox to provide positive feedback on one particular flight attendant in F and received the reply below so it does seem to work.

Dear Coathanger,

I really appreciate the time you have taken out of your day to contact us. It’s extremely rewarding to hear first hand that a valued customer like yourself noticed the improvements in the service from our flight crew. We strive for continuous improvement and are committed to making our customers flights even more enjoyable, so it is wonderful that a Frequent Flyer such as yourself has noticed.


I’m sure the flight team will be just as pleased as I am to read what you have to say so I’ll be sure to pass on this letter. We hope to see you again soon.

Kind Regards,

[FONT=arial, sans-serif]Name Withheld[FONT=arial, sans-serif] | Customer Care Executive [/FONT][/FONT]
Customer Care
Qantas Airways Ltd

 

[kpc]

I used the email link under 'Customer Care' from the link provided by Flying Fox to provide positive feedback on one particular flight attendant in F and received the reply below so it does seem to work.

2 months ago I sent a compliment to QF re a FA via the link above and got no acknowledgment from QF whatsoever:shock:

 

[samh004]

I always use the email ([email protected]) and then get a phone call back, despite not giving them my phone number (guess they've worked out who I am).




 

[FlyboyAl]

thanks all - will use the link