family pooling points not transferred

[breakNegg]

My wife's points are being pooled to mine as of 9/2 but over 24 hours later still have not been transferred. Is this unusual?/ I thought points transfer would be instananeous.

I have checked pooling/details and is all good.

Any advice much appreciated.
cheers

 

[deejo77]

Points earned prior to family pooling do not transfer......only ones earned after set up.

You could do a family transfer if she has points you wish to move to your account.

 

[breakNegg]

Ahhh, that explains it, thanks for the reply deejo77

I love this site, learning all the time.

 

[QF WP]

Always nice to see existing members treating new members with respect in answering.

Good information on this page if needed: https://www.velocityfrequentflyer.com/content/ProgramBenefits/FamilyBenefits/

 

[clipped_wings]

Remember too, pooling points is not not instantaneous. If a family member is pooling points to another family member, then the points earn can sometimes take a few days to show up in the destination account. Points transfer, is a different thing. It is immediate and will show up as soon as you make the transaction.

 

[williamsf1]

pooling points should be Instantaneous … as soon as the activity hits the account it will show the details and points pooled to account xx_xx_ … the points – SC will then be in account xx_xx_ showing pooled from the original account

 

[clipped_wings]

pooling points should be Instantaneous … as soon as the activity hits the account it will show the details and points pooled to account xx_xx_ … the points – SC will then be in account xx_xx_ showing pooled from the original account

Points earned are pooled as often as an account is reviewed. Which is not instantaneous from the moment of earning them. And, as I said, this can sometimes take a few days to show up in an account, or as you put it "as soon as the activity hits the account".

Again - not instantaneous versus a points transfer, which is immediate.

 

[serfty]

OK, when earned points post to an account that is pooling to another accout it shows on both accounts as activity immediately.

However it may take several/some days between the when the activity (eg Flight) for the points to actually post.