"Fare Paid Not Eligible" on LAN/Qantas Flights with Enrich

[rhyno]

Hi All,

I'm a bit new to the frequent flyer thing, but have started flying regularly thanks to a new job.
I recently flew from Melbourne to Sao Paulo on Qantas and LAN flights, using my enrich membership as a FF program. A couple of weeks after I got back the flights turned up in my enrich activity log, with all but one listed as 'Fare Paid Not Eligible' Listed.

07.05.13 QF135 S class (Fare Paid Not Eligible)
07.05.13 LA800 S class (F.P.N.E) <--possible resolution to this one.
13.05.13 QF28 Q class (F.P.N.E)
13.05.13 LA759 Q class (credited 1626 pts)
14.05.13 QF587 Q class (F.P.N.E)

Refering to the Oneworld member airlines section of the the enrich site:
Enrich members travelling on LAN (LA).

[TABLE="width: 585"]
[TR="class: headerRow"]
[TD="bgcolor: #666666"]Class Level[/TD]
[TD]Booking Class[/TD]
[TD="width: 190, bgcolor: #666666, align: center"]Class of Service Sector[/TD]
[/TR]
[TR="class: row"]
[TD="width: 190"]Business Class[/TD]
[TD="align: center"]J, D, I[/TD]
[TD="align: center"]125%[/TD]
[/TR]
[TR="class: row"]
[TD="width: 190"]Premium Economy Class[/TD]
[TD="align: center"]W, P[/TD]
[TD="align: center"]125%[/TD]
[/TR]
[TR="class: row"]
[TD="width: 190"]Economy Class[/TD]
[TD="width: 190"]

Y, B, H, K, M, L, V, S, N, Q, O, G​

[/TD]
[TD="width: 190"]

100%​

[/TD]
[/TR]
[/TABLE]


​Enrich members travelling on Qantas (QF).

[TABLE="width: 400"]
[TR="class: headerRow"]
[TD="bgcolor: #666666, colspan: 3"]

Rest of the World​

[/TD]
[/TR]
[TR="class: headerRow"]
[TD="width: 190, bgcolor: #666666"]

Class Level​

[/TD]
[TD="bgcolor: #666666"]

Booking Class​

[/TD]
[TD="bgcolor: #666666"]

Class of Service Sector​

[/TD]
[/TR]
[TR]
[TD]

First Class​

[/TD]
[TD="align: center"]

F, A​

[/TD]
[TD="align: center"]

150%​

[/TD]
[/TR]
[TR]
[TD]

Business Class​

[/TD]
[TD="align: center"]

J, C, D, I​

[/TD]
[TD="align: center"]

125%​

[/TD]
[/TR]
[TR]
[TD]

Premium Economy Class​

[/TD]
[TD="align: center"]

W, R, T​

[/TD]
[TD="align: center"]

110%​

[/TD]
[/TR]
[TR]
[TD]Economy (Full Fare)[/TD]
[TD="align: center"]Y[/TD]
[TD="align: center"]100%[/TD]
[/TR]
[TR]
[TD]Economy (Discounted)[/TD]
[TD="align: center"]B, H[/TD]
[TD="align: center"]50%[/TD]
[/TR]
[TR]
[TD]Economy (Discounted)[/TD]
[TD="align: center"]K, M, L, V[/TD]
[TD="align: center"]25%[/TD]
[/TR]
[/TABLE]

Based on the above I have a feeling that because these flights were code share, I seem to have the LAN seat classes, but on Qantas flights, even though they were operated my LAN. My feeling is that since there isn't this class listed with the correct airline, the enrich system rejects the claim and i get nothing for it.
I have called Enrich and they don't offer much assistance other than for the LA800 flight on 07.05.13 for which they have asked for copies of the e-ticket and boarding pass
I know for a fact that these weren't discounted tickets, in fact, they were quite expensive as they were bought within a few days of departure.
Has anyone had any experience with this? Am I likely to get anything for these flights? Does anyone know if this is a glitch in the system, or are these classes definitively not eligible?



Thanks in advance,
Ryan

 

[serfty]

Welcome to AFF.

I believe earning generally relates to the "Marketing Carrier" with oneworld, so it's the flight number that counts, codeshare or otherwise, irrespective of the oneworld "metal" operating the flight.

Do you have a link to the Enrich T&C which should define such earnings.

 

[rhyno]

Thanks serfty,
www.malaysiaairlines.com/my/en/enrich/about-enrich/terms-and-conditions.html
there's the address to the T&C's but can't see anything specific there about this

www.malaysiaairlines.com/my/en/enrich/earn-enrich-miles/oneworld-member-airlines.html
this is the section about OneWorld partner airlines for anyone that's interested.

So, say I can't claim these miles with Enrich, would I be able to open, for example, a Qantas FF account and credit these flights, or is it too late?