FASA and JASA cancellation fee applicable?

[kirk7]

Hi Fellow AFFers

I tried to cancel a FASA booked for later this year.

Reading several of the posts here, it looks like some folks didnt need to pay any cancellation fees but i was told my the premium desk that it would cost 5000 points.

Is this right?

 

[markis10]

Hi Fellow AFFers

I tried to cancel a FASA booked for later this year.

Reading several of the posts here, it looks like some folks didnt need to pay any cancellation fees but i was told my the premium desk that it would cost 5000 points.

Is this right?

JASA and FASA fares rules are applicable, so it should mention any penalty in them, if it does not then the operator is probably not across the rules.

 

[medhead]

sounds like the cancellation refund fee

Frequent Flyer - About the Program - Terms & Conditions

Given the way online cancellation is really bad with FASAs paying the 5000 points would probably be much better than cancelling online.

 

[markis10]

sounds like the cancellation refund fee

Frequent Flyer - About the Program - Terms & Conditions

Given the way online cancellation is really bad with FASAs paying the 5000 points would probably be much better than cancelling online.

No, point fees are Only applicable for classics, your link is quite clear:

For Any Seat Award changes: Change and service fees are payable only in money and are disclosed in the applicable Any Seat Award fare conditions.

 

[medhead]

No, point fees are Only applicable for classics, your link is quite clear:

Sorry, I'm being slow. I can't see that bit you quoted in the fee schedule.

Edit: Looked into it more, and I think that it is 15.6.1

15.6.1 A refund of an Any Seat Award will only be made in accordance with the applicable Fare Conditions and these Terms and Conditions, and the following provisions:
(a) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.

So 15.6.1a) refers to fees set out in the fare conditions. Looking at the fare conditions, nothing is mentioned for cancellation fees but phone assistance fees are mentioned for booking changes. I was basically thinking that the cancellation refund fee is considered a phone assistance fee and hence was probably what they were trying to apply. Not saying if this is right or not, but the it is not clear to me that this fee doesn't apply. Would certainly appreciate your wisdom on clearing this up.

 

[tuapekastar]

No, point fees are Only applicable for classics, your link is quite clear:

That seems to be for changes (where classic change fee is now 3500 points).

Cancellation fee is listed separately above this (@5000 points) with no apparent distinction between classic and ASA.

Never having cancelled an ASA of any sort I cannot speak from experience, but that's how the rules read to me. Or did, until I noticed...

It actually seems that the entire table is "Service Fees" (i.e. Column 1 headed "Service" and Column 2 headed "Fee"), but there is also a subset of "Service Fees" within it, immediately after the "Change Fee" section.

So is the statement "For Any Seat Award changes: Change and service fees are payable only in money and are disclosed in the applicable Any Seat Award fare conditions" referring to "Service Fees (entire schedule)" - in which case it would cover cancellations, or "Service Fees (subset)" - in which case it would not?

Or as the "Service Fees(subset)" are only applicable from May 4 2011, do we assume the statement applies to the entire schedule, and will only become ambiguous from that date?

Or have I simply not recovered from overindulgence on NYE?

 

[medhead]

That seems to be for changes (where classic change fee is now 3500 points).

Cancellation fee is listed separately above this (@5000 points) with no apparent distinction between classic and ASA.

Never having cancelled an ASA of any sort I cannot speak from experience, but that's how the rules read to me. Or did, until I noticed...

It actually seems that the entire table is "Service Fees" (i.e. Column 1 headed "Service" and Column 2 headed "Fee"), but there is also a subset of "Service Fees" within it, immediately after the "Change Fee" section.

Oops I totally missed that, I must be suffering from NYE. As you outline it is not entirely clear. But the note does only refer to change and service fees - not cancellation fees. As the 5000 points don't match any of the change and service fees, I still think that they are trying to apply the cancellation fee (rightly or wrongly)

Maybe try calling and asking another CSA.

OT given the requirement to pay change and service fees in cash of ASAs then perhaps they are going to formalise a move to the cash equivalent system for ASAs and stop the full points refund option. :?:

 

[markis10]

I have cancelled a couple of JASAs with no fee and a credit to the CC for the $$$ component, if it's a domestic JASA it's fully refundable as per the fare rules:

Cancellations (including no show)
Fare is fully refundable.
Qantas & Jetstar Any Seat Award: If this is a Qantas & Jetstar Any Seat Award and the itinerary has been partially flown, then a proportion of the money and points originally used to obtain the award will be refunded to the applicable Member.* The proportion refunded will be the remaining ticket value as allocated by Qantas as a proportion of the original ticket value.
Any refund or credit is the Australian dollar price.

A business saver to SIN does have a fee but it's $$$:

Before departure:
A cancellation fee of A$341 per person applies.
After departure:
The refund will be the difference (if any) between the fare paid and the applicable fare for the journey travelled, less A$341.
Qantas & Jetstar Any Seat Award: If this is a Qantas & Jetstar Any Seat Award and the money paid (if any) for the booking is less than the cancellation fee, or the itinerary has been partially flown, then a proportion of the money and points originally used to obtain the award will be refunded to the applicable Member.* The proportion refunded will be the difference between the original ticket value (or remaining ticket value if the itinerary is partially flown) as allocated by Qantas and the cancellation fee, as a proportion of the original ticket value.

 

[medhead]

Of course, the OP mentioned a FASA, but I would expect that the F was better for fees than JASA.

 

[markis10]

Of course, the OP mentioned a FASA, but I would expect that the F was better for fees than JASA.

Again it depends on the fare rules, if it was a FASA under the "first leisure" fare, NO refund at all for fares to Europe.

Bookings - Fare Types

 

[kirk7]

latest update-

The last premium desk consultant believes I may not be charged the 5000 point penalty- "if it doesnt say it in the fare conditions then you may not be charged"

However- as it was the HKG to SYD sector alone; she believes it may take 3-4 weeks to get the points refunded. Does this sound right?

 

[markis10]

latest update-

The last premium desk consultant believes I may not be charged the 5000 point penalty- "if it doesnt say it in the fare conditions then you may not be charged"

However- as it was the HKG to SYD sector alone; she believes it may take 3-4 weeks to get the points refunded. Does this sound right?

Not sure as HK issued the ticket, in OZ it's two to three days.