First flights with Virgin Blue - some comments/questions, and thanks to Lounge staff

Status
Not open for further replies.

Jurahn

Established Member
Joined
Mar 3, 2011
Posts
1,514
Qantas
Bronze
Virgin
Silver
Flew with DJ for the first time last week/this week PER-SYD-PER. Have not flown domestically for over 6 years, and was pleasantly surprised by the leg room in economy (mind you, I'm 5' nothing LOL), and also the fact that the seats have a very limited recline which was GREAT - I found the recline just enough to be comfortable for me, but it meant you didn't have the "seatback in your face" experience for 4.5 hours! Can't comment on the food as I don't tend to eat much on flights (very nervous flyer), but everyone around me seemed to enjoy it! Cabin staff seemed friendly and efficient on both flights.

Have a couple of questions re seat selection - naturally as a very infrequent flyer, I've only just joined Velocity so have no status, so was surprised when I did OLCI for the flight over to Sydney (at the 24-hour mark) that all seats on the plane (except for about the first 4 rows) were available for me to select from. I'd assumed that because I had no status and was on a sale fare that I'd be put down the back of the plane! Wasn't able to do OLCI on the way back as didn't have access to a computer, so did kiosk check-in at Sydney airport - arrived 6 hours before the flight as I had to drop the rental car off by a certain time, and was again surprised to see I'd been allocated a seat towards the front (7B). However, I really wanted to get an aisle seat, but was only offered a choice of two other seats on the entire plane, both of which were middle seats towards the back. I thought there would have been more options available seeing as I was checking in fairly early - so does it mean that just about everyone on the flight had done OLCI, or would more seats have opened up closer to the flight time?

And I have to give sincere thanks to the staff of The Lounge at Sydney Airport. I'm a migraine sufferer and unfortunately was struck by one of these rotten things on the drive back up the coast to Sydney. By the time I dropped the rental car off, I was feeling pretty vile (and of course unable to take the medication I needed to up until that point, as I would have been incapable of driving the car). At the airport, I needed somewhere quiet to be able to rest (fat chance in Terminal 2) and hope that the meds would kick in as boarding a long flight to Perth with a full-blown migraine just didn't bear thinking about, so I decided to buy an entry pass for The Lounge. This was around 5.5 hours before the flight and I didn't realise until afterwards that if you buy a pass, you're not actually supposed to access The Lounge any earlier than 2 hours before your flight. However, the girl at The Lounge reception desk couldn't have been nicer and didn't mention anything about it being too early for me to go through and she also very kindly had a look to see whether she could get me an aisle seat on the plane (which she promptly changed for me). In hindsight, I must have been looking like death warmed up so she probably took pity on me! Anyway, I was able to find a quiet corner and let the tablets start to work, and later on was able to have something to eat and drink when I was feeling better. If I hadn't been able to access The Lounge when I did, I don't know what I would have done and my sincere thanks go to that lovely staff member - she really helped me out of a very distressing situation and the other staff in The Lounge were all very friendly and helpful also.
 
Re: First flights with Virgin Blue - some comments/questions, and thanks to Lounge st

Glad you had a good experience. Personally I find the seating too narrow and hard compared to QF (hopefully that changes with the new product later in the year. I'm 6'3" so I find the legroom not so good - QF 737's aren't much better, but when you get on one of their A330s or 767s there is a definite difference. Hopefully DJ keep this extra legroom on their A330s too when they are configured.

Apparently DJ have just introduced priority seat allocation for Silver/Gold members and people on Flexible fares. In the past anyone could allocate any seat (except rows 1-3 as they were premium economy).

Now however, only rows 1-2 are PE, and I think the next two or three rows are blocked for status/high fare pax.

The reason there may not have been seats on the way back is because just prior to airport check in commencing they allocate seats to all remaining passengers that haven't used OLCI. A staff member in Sydney told me that check in staff no longer have the ability to assign seats without a supervisor doing it, so hence seating needs to be pre-allocated. Not sure how much truth there is to this particular staff members comments but I guess it would align with your experience.
 
Re: First flights with Virgin Blue - some comments/questions, and thanks to Lounge st

Thanks pshepvic, that explains why there was no preallocated seat appearing when I did the OLCI but there was at the kiosk check-in!
 
Turn business expenses into Business Class! Process $10,000 through pay.com.au to score 20,000 bonus PayRewards Points and join 30k+ savvy business owners enjoying these benefits:

- Pay suppliers who don’t take Amex
- Max out credit card rewards—even on government payments
- Earn & Transfer PayRewards Points to 8+ top airline & hotel partners

AFF Supporters can remove this and all advertisements

Status
Not open for further replies.

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.

Staff online

Back
Top