thewinchester
Established Member
- Joined
- Oct 3, 2006
- Posts
- 1,771
On my long return home from OzFest, I'm spending a day at OOL, flying up in JQ J and returning on DJ.
Sadly, received an email notification a few hours ago advising that my flight was being changed - and to a later flight which would make it too tight for comfort with my QF connection from SYD-PER that evening.
While the contact number in the email had already gone home for the day, one call to Guest Services, and before I could open my mouth they'd already had the info of the flight change on screen and immediately asked me if that was suitable. He even had a clear answer as to why the flight had changed.
With a few keystrokes, a supervisor, and 2 1/2 minutes on hold - it was changed to an earlier flight without any hassle.
This is the kind of service I expect and love - pleasant, integrated, thinking ahead and flawless. It's also only the 3rd time I've flown DJ, and every time things just work perfectly. No hassles, problems or holdups. Just a shame the flight changed as I wanted to be on an E190 and not their 737's
Sadly, received an email notification a few hours ago advising that my flight was being changed - and to a later flight which would make it too tight for comfort with my QF connection from SYD-PER that evening.
While the contact number in the email had already gone home for the day, one call to Guest Services, and before I could open my mouth they'd already had the info of the flight change on screen and immediately asked me if that was suitable. He even had a clear answer as to why the flight had changed.
With a few keystrokes, a supervisor, and 2 1/2 minutes on hold - it was changed to an earlier flight without any hassle.
This is the kind of service I expect and love - pleasant, integrated, thinking ahead and flawless. It's also only the 3rd time I've flown DJ, and every time things just work perfectly. No hassles, problems or holdups. Just a shame the flight changed as I wanted to be on an E190 and not their 737's
