Flybuys deducted points - their posting error

[AisleSeat]

Just logged into the app and saw my balance go backwards!

Apparently some error in a triple docket offer being awarded last week. I did see it when it was awarded and wondered what it was. I figured I'd activated an offer.

Seeing as how offers tend to get deleted from accounts after 2 weeks by the FB system, I couldn't even check to see if that was the case.

 

[serfty]

Saw the same thing - 128 points in my case.

 

[gty222]

Yep, had exactly the same thing happen.

 

[woodborer]

Seems to have been a lot of posting errors in the last few months

 

[blackcat20]

Same for us.

 

[zig]

18 points deducted in my case - so must have been triple points on a very small purchase

 

[AisleSeat]

Huh, well if it's happened to 6 people here, I can only imagine that thousands of people were awarded points incorrectly.

 

[kyle]

It's the 29 April to 5 May triple points that was duplicated wit a "Triple Points Docket".

 

[playbargain]

Same here, but it was only a very small amount so didn't worry too much.

 

[flybuys]

Sorry for any confusion with this. The offer in question related to a trial of barcodes printed on the reverse of Coles supermarkets dockets (receipts), with the offer of triple points when presented with a subsequent transaction at Coles. In error, a number of members were given triple points on a Coles shop irrespective of presenting a barcode.