Flying on Review Date

[WL95]

Hey Everyone,

I can’t seem to find this answer online and their direct velocity centre is only open for flight redemptions, not enquiries on weekends.

I have a review date of 22 Dec, and I’m 17 status credits short of renewing my gold membership. Luckily, I do have to get up to my folks for the holidays but with work, I don’t think I’ll be able to until the 22nd.

Before I book - does anyone know if flying on your review date counts towards meeting this year’s requirements?

Thanks!

 

[Scr77]

Welcome to AFF. Hopefully, someone else can confirm, but in my not so recent experience, points and status credits have posted same day. If you look back at your account activity, you might be able to find the same pattern?

 

[RooFlyer]

Can't provide a definitive answer either, sorry, but this post from ET's forum on Velocity review dates, quoting from a reply they got from Virgin, indicates that flying ON your review date counts for the NEXT year's status.

Velocity Frequent Flyer membership 'review date': how does it work? - Virgin Australia - Executive Traveller

Velocity Frequent Flyer membership 'review date': how does it work? - Executive Traveller community discussion

www.executivetraveller.com

Hi Folks,

I thought I'd share a recent experience in trying to get Velocity to confirm whether travel on a review date counts towards maintaining FF status.

[Summary: Any travel on your review date counts towards the new benefit period, so you need to have completed any travel before your review date]

I'm Gold FF status with a review date of 2 January. In trying to figure out if I need to complete whatever flying I needed to do to keep Gold status before 2 January or whether travel on that day counted, I spoke to two different people from Velocity, neither of which gave me a very convincing answer, so I emailed velocity as follows (to [email protected] - an email address that isn't published anywhere, except on forums like this):

"To whom it may concern,
My review date for Gold FF status is 2 January and I want to be absolutely sure that if I travel on that day it will count towards maintaining my status.

The Velocity T’s & C’s provide:

22.5 Status Credits Required to Maintain a Membership Level

On each Review Date, if the total number of Status Credits earned and Eligible Sectors flown during the previous 365 days meets the criteria in clause 22.1.4 to maintain a Member’s current Membership Level, then they will maintain that Membership Level for the Benefit Period after the Review Date.

The phrase “during the previous 365 days” suggests that travel on the review date does not count.

22.6 Downgrading a Membership Level

22.6.1 If the total number of Status Credits earned and Eligible Sectors flown at a Member’s Review Date does not meet the criteria in clause 22.1.4 to maintain their current Membership Level, then the Member’s Membership Level will be downgraded to the Membership Level below their current Membership Level.

The phrase “at a Member’s Review Date” in this clause suggests that travel on the review date does count. In my view, the two clauses are inconsistent. I would be grateful if you could confirm in writing whether travel on a review date counts towards maintaining status."


I received the following reply:

"Thank you for contacting us about Velocitys terms and condition.
Please know that activities taken on the day of your review date will be counted or added towards the new benefit period. The same reason why we suggests to our members to earn the required Status Credits and Eligible Sectors before the review date."

Apart from the fact that the English was pretty poor, and the email did not directly address the conflict between the two clauses of the T's & C's, the answer seems to confirm that clause 22.5 is what counts, and on your review date "Status Credits earned and Eligible Sectors flown during the previous 365 days" is what counts.

Cheers

LS