Re: Flying VA PER-BNE with baby--will paying for Flexi vs Saver help get bassinet sea
FYI I wasn't able to get bassinet PER-MEL but got it coming back. We were late checking in both times (had to be pulled off the queue). I couldn't do OLCI both flights. First time, they told us there were no more bulkhead seats (basketball team on the plane!). Although the call centre noted our request, they didn't assign a code. So before heading back, I complained to the call centre and made sure they assign a code to my bassinet request. When we checked in, we got the bulkhead seats.
So from my experience, requesting it through the call centre is still the way to go but you need to make sure a code is assigned to your request.