Great Platinum Service

[dfcatch]

Members will be well aware of my criticism of QF when they stuff up, so to keep the ledger balanced, I will also report on exceptional service.

Unfortunately, my parents needed to travel to MEL urgently due to a dying relative, which I was advised about around 9:45am.

A quick check on EF revealed a lack of options except for a single Business Award seat on the one daily direct service departing 4 hours away.

The Platinum line not only opened up 2 Economy Award seats, they also waived the 24-hour booking rule, and waived the service fees on compassionate grounds (without me requesting).

2 hours later I had them at the airport (only to find that the aircraft was U/S and they would be routed via BNE, on the last 2 seats on that flight).

Sadly, they arrived too late (no fault of QF), but at least are there in time for the funeral.

Of course, school holidays is playing havoc with return availability - so for that price, Virgin Business gets a guernsey .

Well done Qantas - they are very grateful and I was very impressed and will be providing feedback in relation to the staff member concerned .

 

[exRAAF]

Great to see some positive feedback, and a good example of what we need to pass back to QF when they do provide excellent service. Thanks dfcatch.

 

[bugayev]

Sorry to hear about the circumstances but great to hear they were helpful. I think that the platinum desk and their abilities, whilst not all-powerful, certainly can be of great assistance in a time of need.

 

[Princess Fiona]

Sorry to hear about the circumstances but great to hear they were helpful. I think that the platinum desk and their abilities, whilst not all-powerful, certainly can be of great assistance in a time of need.

+1 to the above. It's very comforting to know that the platinum desk can assist when really needed.