Cruiser Elite
Enthusiast
- Joined
- Oct 31, 2010
- Posts
- 13,886
We had a month in Euro planned mid June to mid July 2020 but alas now has all turned to shyte - we did have a number of pre-paid bookings with Olympic Air / Agean and also at Corfu Palace Hotel - I was wondering how the refund policy might play out and this is how it appears - from Olympic Air web site:
The Credit Voucher will be issued in GBP currency for tickets that were booked in GBP currency. The Credit Voucher will be issued in Euro currency for tickets that were booked in EUR currency or all other currencies (except for GBP currency). If the passenger wishes to change the currency of the Credit Voucher (EUR currency to be changed to GBP currency and vice versa), this could take place, only if the Credit Voucher is not yet redeemed and only by contacting the Call Center. Credit Vouchers issued in EUR can be redeemed for itineraries to all destinations, except for itineraries that depart from the UK. Credit Vouchers issued in GBP currency can be used only for itineraries that depart from the UK. Only one Credit Voucher currency change is allowed and provided that the Credit Voucher is totally unused. If the passenger has changed the currency of the Credit Voucher, then used it partially and there is a remaining amount left, then the passenger: a) can either use it in eligible destinations according to existing Credit Voucher currency (as described previously), or b) is eligible to request a refund of the (remaining) unused amount, after 18 months from the date of the Credit Voucher change of currency.
And email from Reservations at Corfu Palace Hotel:
Dear Mr Elite
Thank you for your message regarding your stay with us.
We are pleased to offer you a one-time, free re-booking of your stay until 31.10.2021 at the latest. You can tell us your new desired dates now, or at a later date.
If you do not know your new dates at this time, you have the option of keeping your booking open and re-booking according to the new conditions, forced by the recent legislation in Greece. In that case, you will receive a Voucher for the amount that you have already been charged, which can be used until 31.10.2021. In case that this voucher never been used, the hotel will refund that amount in November 2021.
Best regards
Dionisios Sgouros
Reservations Manager
It would appear these Policies are a Standard set by Greek Govt - actually find this policy quite acceptable in that it shouldn't hasten the demise of providers and as we will move heaven and earth to recreate identical itinerary in 2021 we will use vouchers then or if we can't pull it together then seek refunds then. (Assuming the copious consumption of red wine currently being experienced doesn't see me go long box before then)
The Credit Voucher will be issued in GBP currency for tickets that were booked in GBP currency. The Credit Voucher will be issued in Euro currency for tickets that were booked in EUR currency or all other currencies (except for GBP currency). If the passenger wishes to change the currency of the Credit Voucher (EUR currency to be changed to GBP currency and vice versa), this could take place, only if the Credit Voucher is not yet redeemed and only by contacting the Call Center. Credit Vouchers issued in EUR can be redeemed for itineraries to all destinations, except for itineraries that depart from the UK. Credit Vouchers issued in GBP currency can be used only for itineraries that depart from the UK. Only one Credit Voucher currency change is allowed and provided that the Credit Voucher is totally unused. If the passenger has changed the currency of the Credit Voucher, then used it partially and there is a remaining amount left, then the passenger: a) can either use it in eligible destinations according to existing Credit Voucher currency (as described previously), or b) is eligible to request a refund of the (remaining) unused amount, after 18 months from the date of the Credit Voucher change of currency.
And email from Reservations at Corfu Palace Hotel:
Dear Mr Elite
Thank you for your message regarding your stay with us.
We are pleased to offer you a one-time, free re-booking of your stay until 31.10.2021 at the latest. You can tell us your new desired dates now, or at a later date.
If you do not know your new dates at this time, you have the option of keeping your booking open and re-booking according to the new conditions, forced by the recent legislation in Greece. In that case, you will receive a Voucher for the amount that you have already been charged, which can be used until 31.10.2021. In case that this voucher never been used, the hotel will refund that amount in November 2021.
Best regards
Dionisios Sgouros
Reservations Manager
It would appear these Policies are a Standard set by Greek Govt - actually find this policy quite acceptable in that it shouldn't hasten the demise of providers and as we will move heaven and earth to recreate identical itinerary in 2021 we will use vouchers then or if we can't pull it together then seek refunds then. (Assuming the copious consumption of red wine currently being experienced doesn't see me go long box before then)
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