Help: Error on QF website when trying to book a couple of flights on One World Award

[pottsy]

After seeking advice from all you VERY helpful people I have bitten the bullet and 'tried' to book a couple of flights in my pending 'One World Award'.
Mel-Amm (stop)-Tlv-Cmn(stop)'planning on booking 2 flights here, later to get to London' Lon-Mel

QF website gives the following error message

Please review the following items

• The system is unable to provide the miles cost for your trip (7067 - 2654)
• We could not find fare for the requested itinerary (5685 UI)

HELP please
(As a newbie am I doing something obviously wrong??) Be most grateful for any advice!

 

[Danger]

I haven't seen those errors before. Simply phone QF and quote what you're seeing. Qantas agents are very good at waiving fees that would otherwise be charged in these situations.

 

[pottsy]

Thanks for advice. Actually, 'I think's the error may be to do with the search engine I was using (Chrome). Tried Internet Explorer and seemed to work a bit better....

 

[RichardMEL]

Just call QF. The online engine is rather simple and you've asked for some out of the way routings. They'll have to sort it out manually (yes, it's sad I agree). Phone agent should waive any fees. Good luck with availability!