Help! "We cannot continue with the current itinerary. Please select the cancel button to start again"

[melbournemarie]

Help! I'm trying to book a flight on Qantas using my Qantas points. I select the flights and then when I go to book, it tells me "We cannot continue with the current itinerary. Please select the cancel button to start again." However, I can book the same itinerary without a problem if I'm paying with cash. I have tried multiple itineraries, using different browsers, different computers, on my phone, have restarted my computer and even my router. Nothing works. I thought I could book by phone but I've been waiting for over 2 hours on hold (I know their hold times are awful).

Any advice? I really need to book the tickets, but don't want to shell out all the cash - especially when I have a ton of Qantas points.

Post automatically merged: Mar 26, 2022

 

[melbournemarie]

If I try the same itinerary with cash, it works just fine

 

[Guvner]

Welcome to AFF. Drama filled first post.
Looks like another Qantas IT enhancement. Coding errors all over the place.
It's not anything at your end. I tried a dummy booking with the same flights.

 

[dajop]

Have you tried booking as 2x one ways rather than a return? (But check both legs separately before confirming either).

 

[AIRwin]

Try one way? (It allowed me to proceed)

 

[melbournemarie]

Dajob and Airwin, I cannot thank you enough!!! I was able to book it one way, no problem. And just as I finished booking the return flight, someone picked up on the Qantas number (only waited on hold for almost 3 hours). I did have another question for them and they couldn't help me. Not well informed. Their line kept breaking up as well so I could only hear parts of what they were saying.

Thank you again!

Post automatically merged: Mar 26, 2022

Welcome to AFF. Drama filled first post.
Looks like another Qantas IT enhancement. Coding errors all over the place.
It's not anything at your end. I tried a dummy booking with the same flights.

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